Senior Manager Site and Patient Engagement Delivery – Apac

**Job Overview:** The Senior Manager, Site and Patient Engagement Delivery leads integrated recruitment, retention, site engagement, and partnership strategies across assigned studies and research partner relationships, ensuring patient-focused delivery, stronger site performance, effective vendor and partner oversight, and proactive support from early planning through study conduct. **Summary of Responsibilities:** **Study Delivery and Recruitment Performance** * Lead project-level patient recruitment and retention initiatives for assigned clinical trials, ensuring strategies are practical, measurable, and focused on patients, parents, caregivers, and family members. * Support and coach Project Managers and Project Leaders in the implementation of patient recruitment and retention plans, including targeted intervention when study performance requires additional support. * Collect and evaluate study-level data to refine recruitment and retention strategies, support delivery decisions, and rework plans where project intervention is needed. * Provide project team support to embed patient recruitment and retention principles, tools, and tactics into study delivery. * Work with feasibility teams in early planning to inform recruitment, retention, site identification, and study placement decisions. * Lead or support recruitment and retention strategy delivery across a group of assigned projects, ensuring consistent delivery standards and escalation of risks where appropriate. **Site Engagement and Partnership Delivery** * Develop and manage assigned strategic research partner relationships, including research institutions, dedicated research networks, integrated health systems, and channel partners. * Identify relevant internal stakeholders, including therapeutic area strategy and planning experts, physicians, and operational experts, and coordinate their involvement in partner and study-level activities as appropriate. * Maintain accurate profiling of assigned partner relationships to support reliable databases, dynamic views, study placement, and partner-level insights * Support partner operational readiness ahead of clinical trial programs, working with contracting and legal experts on CDAs, MSAs, and data licensing agreements as required. * Work with internal stakeholders to optimize study placement and improve understanding of which partners are most relevant for each opportunity. * Monitor partner interest and support visibility of partner selection into clinical studies, in collaboration with teams leading the global feasibility process. **Innovation, Site and Patient Experience** * Introduce and support innovative recruitment, retention, site engagement, and patient engagement tactics at project and partner level. * Work closely with Patient Relations and other business areas to introduce innovative tactics into research partner settings and develop strategies for partnership engagement and support. * Proactively manage relationships with vendors, partners, investigators, and internal stakeholders to support accelerated recruitment, retention, and study delivery throughout the trial lifecycle. * Engage with investigators during study conduct to maintain motivation, identify operational issues, and drive process improvements. * Support collaboration across investigator, patient, operational, quality management, feasibility, and site engagement functions to identify patient and site opportunities that improve delivery and support client expectations. **Vendor,** **Metrics and Performance Oversight** * Work with vendors to understand costings, service provision, operational delivery, and ongoing study progress. * Provide input into vendor balanced scorecards used to evaluate patient recruitment strategies and retention campaigns. * Maintain partner scorecards for assigned relationships using a common model for metrics, goals, and budget forecasts. * Track recruitment, retention, partner readiness, site engagement, and study performance indicators to support proactive issue resolution and delivery oversight. This is a suggested combined responsibility based on the scorecard, metrics, study progress, and delivery accountabilities described across both source roles. **Client and Internal Stakeholder Support** * Support client-facing discussions related to patient recruitment, retention, site engagement, partnership capabilities, delivery strategies, site performance, and relevant budgetary elements. * Demonstrate ownership and accountability in support of clients through effective study-level problem solving and proactive delivery support. * Support Business Development, Project Leaders, and operational teams by contributing recruitment, retention, site engagement, and partnership insights for proposals, bid defence, planning, and delivery discussions. * Partner with key areas of the business to strengthen engagement strategies, improve study placement, and support consistent delivery across assigned studies and partner relationships. **Compliance and Quality** * Work with Quality Assurance and relevant operational teams to support inspection readiness, regulatory compliance, and adherence to ICH-GCP at assigned partner locations. * Apply a thorough working knowledge of ICH-GCP guidelines and relevant international requirements for global clinical development programs. * Ensure recruitment, retention, site engagement, and partnership delivery activities are conducted in line with Fortrea procedures, applicable standards, and assigned study requirements. This is a suggested combined responsibility based on the original qualification requirements and preferred knowledge of Fortrea procedures. **Qualifications (Minimum Required):** * Bachelor’s degree required, preferably in life sciences, healthcare, or a related discipline. * Advanced degree preferred. * Fortrea may consider relevant and equivalent experience in lieu of educational requirements. * Certification in a related allied health profession, such as nursing, medical, or laboratory technology, may be considered relevant where applicable. * Professional designations, certifications, or licenses may be required or preferred depending on country, role scope, or assignment requirements. * Training model certifications preferred. **Experience (Minimum Required):** * Minimum of 6 years of clinical trial-related experience, preferably within an investigational site, research institution, pharmaceutical company, biotechnology company, contract research organization, or healthcare-related environment. * Minimum of 8 years of professional experience preferred for roles with broader partnership delivery, stakeholder management, or regional responsibility. * Clinical research experience should include project management exposure, with experience supporting study planning, delivery, recruitment, retention, feasibility, site engagement, or partnership delivery. **Physical Demands/Work Environment:** * Standard Office Environment or remote based work required. * Ability to work with staff in different time zones. * Travel is primarily to planned or active research partners throughout the assigned region, up to 20-25% of the time, with an overnight stay required for up to 90% of that time. Learn more about our [EEO & Accommodations request here](https://careers.fortrea.com/us/en/eeo-and-accommodations).