Senior Operations Manager

Our client, a fast-growing eCommerce company in the Patient Care space, with a strong presence in the Home Medical Equipment (HME) and Durable Medical Equipment (DME) niche, is seeking a highly driven, execution-focused professional to fill an immediate full-time remote **Senior Operations Manager** opening. As the Senior Operations Manager, you are the company's logistics engine — owning and driving end-to-end execution across suppliers, freight, inventory, and fulfillment. You don't just manage operations — you obsess over them. Every shipment is tracked, every forwarder is held accountable, and every purchase order is placed with full awareness of its financial impact. You lead by doing — raising the execution bar of the team through hands-on involvement, system building, and continuous improvement. You actively leverage AI, not as a tool, but as a core operational layer — building systems, automations, and workflows that improve visibility, accuracy, and decision-making. This is not a role for someone who wants to maintain what exists. It is for someone hungry to improve, optimize, and prove they can operate at a high-performance level. ### About the company: The company is a purpose-driven provider of Patient Care products dedicated to improving the lives of patients and caregivers. With thousands of positive reviews and a globally distributed team, the company focuses on creating practical, well-designed solutions that address real-world caregiving needs. Customer obsession is at the core of the company's culture, guiding decision-making and product development. The mission is to enhance well-being through thoughtful design and continuous feedback loops, while the vision is to empower patients and caregivers through innovative and accessible products. The company fosters a supportive, high-performance environment that values ownership, growth, and meaningful contribution. ### Key Responsibilities: ### Own Supply Chain Execution & Pipeline Visibility * Maintain **live pipeline visibility at all times** — including China warehouse status, vessels in transit (ETD/ETA), and inventory received stateside. The pipeline **never surprises the business**. * Deliver **month-end inventory snapshots and quarter-end reconciliations to finance without being asked**. * Ensure **AI systems automatically flag anomalies** across the pipeline (delays, mismatches, risks). * Ensure **100% on-time product launches**, **QC pass rate >98% on first inspection**, and **On Time In Full (OTIF) >95% by Month 6**. * Maintain **\>98% in-stock rate on top revenue SKUs**, **aged inventory <8% of total units**, and drive **inventory turns toward 5–8x annually**. * Secure **a minimum of 3 freight quotes per booking** and ensure **no forwarder is retained without performance data (ETD accuracy, delays, cost benchmarks)**. * Maintain and update a **rolling 12-week supply plan**, with **AI-driven risk detection and reorder triggers before stockouts occur**. ### Drive Financial Discipline in Operations * Maintain a **standing financial analysis for every active supplier** — including cash flow impact, landed cost, and MOQ trade-offs — **continuously updated via AI-powered tools**. * Ensure **no purchase order is committed to excess inventory without documented financial justification**. * Track landed cost against **target COGS on every order**. * Deliver a **monthly operations cost summary (freight, duty, storage, COGS trends)** — **compiled and formatted automatically via AI tools**. * Ensure **100% application of Nairobi Protocol and all applicable duty exemptions**. * Build and maintain an **AI system that verifies HS codes and eligibility before every freight booking — zero exceptions**. ### Build SOPs & Scalable Systems * Conduct a **full operational audit within the first 60 days**, clearly identifying **what is working, broken, missing, and where AI can enhance execution**. * **First 30 days are dedicated to learning, not restructuring**, followed by a prioritized improvement roadmap presented to the Head of Operations. * Ensure all SOPs are **documented, tested, live in Asana, and followed without supervision**. * Audit **every SOP for AI acceleration opportunities**. * Build and implement **at least 2 AI-powered tools within the first 6 months**, and **document and hand them off as repeatable team processes**. * Ensure SOPs are **reviewed quarterly and continuously optimized**. ### Own DTC Fulfillment & Inventory Strategy * Ensure all supply planning accounts for **total demand across all channels (Amazon, DTC, wholesale, and emerging channels)** — no decision is made without a full demand picture. * Maintain an **AI-powered demand model** that continuously updates forecasts and surfaces risks. * Ensure **DTC and Amazon inventory pools never compete for the same units**, with AI monitoring stock levels and reorder thresholds. * Own DTC fulfillment performance end-to-end — **cost, lead time, and service level** — escalating issues with proposed solutions before customer impact. ### Lead and Develop the Operations Team * Assess all team members within the first 30 days, identifying strengths, gaps, and development needs. * Define **clear ownership and weekly KPIs** for each team member, ensuring accountability and independent execution. * Address performance gaps within **7 days** — no prolonged underperformance. * Ensure no team member requires daily oversight on core responsibilities. * Coach the team on **financial awareness and AI adoption**, ensuring each team member delivers **at least one AI-driven workflow improvement within the first 6 months**. ### Qualifications: * 3+ years of hands-on experience managing Amazon FBA operations, including shipment creation, AWD, inventory management, and compliance. * Proven experience managing overseas suppliers (preferably China), booking freight with multiple forwarders, and handling customs and duty optimization. * Strong experience managing inventory across multiple fulfillment channels, with a track record of maintaining high in-stock rates and controlling aged inventory. * Experience leading and managing a team (minimum 2 direct reports), with clear evidence of accountability and performance management. * Proven experience building, following, and improving SOPs and operational processes. * Hands-on experience building AI tools, automations, or workflows is strongly preferred. ### Core Competencies & Values: * Attention to detail: does not let important details slip through the cracks or derail a project. * Commitment (Work ethic): possesses a strong willingness to work hard and sometimes long hours to get the job done. * Consistency (Persistency): demonstrates tenacity and willingness to go the distance to get something done. * Growth (Growth mindset): continuously seeks to learn, improve, and grow. * Problem solver (Proactivity): acts without being told what to do and brings new ideas. * Trust (Honesty/integrity): operates with transparency and high ethical standards. ### Leadership Competencies: * Efficiency: builds systems that maximize output and eliminate wasted effort. * Analytical skills: applies financial thinking to every operational decision. * Organization & Planning: manages multiple complex workflows without failure. * Calm under pressure: maintains performance and clarity in high-stress situations. * High standards: operates with a zero-error mindset on execution and reporting. * Enthusiasm: brings energy and passion for logistics, AI, and operational excellence. ### What We Offer: * Full-time remote position in a rapidly growing international company. * Direct ownership of critical operations and supply chain performance. * High impact role with significant autonomy and decision-making power. * A performance-driven and feedback-oriented culture. * Competitive compensation based on experience. * Annual fully sponsored company trips. * Quarterly performance-based bonuses. * Paid Time Off: Local public holidays plus two weeks of paid vacation annually. * Long-term growth opportunities aligned with company expansion. This is an excellent opportunity for an operations leader who thrives in high-performance environments, combines analytical thinking with execution excellence, and is driven by ownership, accountability, and continuous optimization. Originally posted on [Himalayas](https://himalayas.app)