Senior Optimization Lead - Itm6 Itm6k20 Itm6log Scom - Assistant Vice President

**Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President** **Position Information** * **Job Title:** Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM * **Job Level:** C-12 * **Department:** Foundational Services - Production Operations * **Location:** Chennai, India **Position Summary** This role focuses on improving monitoring effectiveness by identifying optimization opportunities across multiple event sources and enhancing alert quality. The candidate is expected to have a broad understanding of how different monitoring sources operate within production environments and contribute to improving signal quality through data-driven insights. **Key Responsibilities** * **Analyze alerts across diverse monitoring sources and identify optimization opportunities** * **Contribute to reduction of alert noise through tuning and improvement initiatives** * **Work across monitoring domains (infrastructure, application, batch, network, and mainframe) to improve alert effectiveness** * **Develop a functional understanding of how different monitoring sources generate and trigger events** * **Identify recurring patterns and support data-driven improvements across event streams** * **Collaborate with cross-functional teams to enhance monitoring coverage and quality** * **Support adoption of intelligent/AI-driven approaches for improving alert efficiency and reducing manual effort** **Required Qualifications** * **8–12 years in monitoring, event management, or production support environments** * **Exposure to multi-domain monitoring environments (e.g., infrastructure, application, batch, network, or mainframe)** * **Functional understanding of how monitoring systems generate alerts (no deep technical expertise required)** * **Demonstrated contribution toward alert reduction or monitoring improvement initiatives** * **Strong analytical mindset with ability to identify patterns in event data** **Technology Stack / Exposure Areas (High-Level)** * **Event Management Platforms: Netcool, BigPanda, Splunk (or similar)** * **Monitoring Tools: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM** * **Batch / Workload Monitoring: AutoSys or similar tools** * **Log Analytics / Data Handling: Splunk, ELK, or equivalent** * **Automation / AI (Good to have): Exposure to scripting or AI-assisted optimization approaches** \------------------------------------------------------ **Job Family Group:** --------------------- Technology \------------------------------------------------------ **Job Family:** --------------- Infrastructure \------------------------------------------------------ **Time Type:** -------------- Full time \------------------------------------------------------ **Most Relevant Skills** ------------------------ Please see the requirements listed above. \------------------------------------------------------ **Other Relevant Skills** ------------------------- For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._