Senior Platform Engineer

We are seeking a **Senior Platform Engineer** to provide **US-hours production support and platform engineering** for the Product Catalog application. This role focuses on diagnosing and resolving connection, latency, and stability issues across the AWS-based Product Catalog stack, including Apigee, Rancher/Kubernetes, and the C# services. The engineer will work closely with existing offshore resources and key stakeholders to ensure application reliability and performance during US business hours. **Requirements** **AWS Cloud** * Hands-on experience troubleshooting production workloads in AWS * Familiarity with core services backing an enterprise app (e.g., compute, database, networking, load balancing, monitoring) **Apigee / API Gateway** * Experience with Apigee / Apigee X (or similar API gateway) in a production environment * Ability to debug API failures, timeouts, policy issues, and routing problems **Rancher / Kubernetes** * Strong working knowledge of Kubernetes concepts (pods, deployments, services, scaling) * Experience using Rancher (or comparable tooling) for cluster and workload management * Ability to diagnose pod instability, restarts, resource constraints, and related performance issues **C# / Application Services** * Proficiency in C# and .NET, especially for API and service‑oriented architectures * Strong debugging and troubleshooting skills in distributed systems **Rules / SQL (Nice-to-Have but Important)** * Experience with rules engines or rule-based business logic * Strong SQL skills for performance analysis and data troubleshooting * Willingness and aptitude to learn Product Catalog's rules model and support rules work similar to our Senior Engineers over time **General** * Proven track record providing production support for complex, multi‑tier applications * Strong analytical and problem‑solving skills; comfortable owning issues end‑to‑end * Good communication skills for working with both technical teams and business stakeholders during active incidents with the team. **Responsibilities** * Provide **US-hours production support** for Product Catalog, focusing on connection, latency, and general performance issues. * Triage and troubleshoot issues across the **AWS, Apigee, Rancher/Kubernetes, C# services, and database** layers. * Investigate and resolve problems with **API calls**, including timeouts, missing logs, and routing/connection failures. * Collaborate with offshore teams who implemented the AWS migration to **stabilize and optimize** the current environment. * Work with Product Catalog stakeholders to **identify root causes** and drive sustainable fixes, not just workarounds. * Support and optimize the **C# codebase** that powers Product Catalog and its API integrations. * Develop proficiency in Product Catalog's **rules engine and SQL-based rules storage**, gradually taking on non‑production rules work to offload Sr Support Engineers. * Participate in**knowledge sharing and documentation** to reduce single‑point‑of‑failure risk within the Product Catalog team. **Working conditions** * Cover US Business Hours: 9:00 AM – 6:00 PM EST **Why work with us?** **Our Culture * Open communication and a focus on psychological safety; * Recognition of achievements and contributions; * Collaboration across multicultural teams; * Less bureaucracy, more focus on results. **Hiring Process** * Intro call * Technical Interview * Manager Interview * Client Interview * Pre-offer stage + Reference Check (if requested) * Official Offer ** Originally posted on [Himalayas](https://himalayas.app)