Senior Principal Consultant - Software - Netsuite Managed Services Remote

The Advanced Customer Support team of [Oracle](https://himalayas.app/companies/oracle) NetSuite Professional Services is seeking a senior-level consultant, ideally with Software industry experience. [Oracle](https://himalayas.app/companies/oracle) NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you! ### Responsibilities include: * Participate in the identification and documentation of customer’s NetSuite value gaps using our proprietary SuiteReview methodology * Participate in driving the approach to remediate gaps, and consensus with the Customer of same * Work with customers to remediate highest priority gaps * Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team * Define detailed functional requirements for automations and integrations to NetSuite * Work with TS team to design and unit test automations and integrations * Perform quality reviews of deliverables developed by other team members * Continue to increase product knowledge and pursue relevant certifications * Collaboration with other ACS teams, including Technical, Product, Sales, Horizontal (NSAW, NSPP, etc) * Follow essential internal business processes aligned toward delighting our Customers ### Preferred Qualifications include: * 6+ years of overall relevant domain experience in one or more of NetSuite’s core vertical markets * Strong NetSuite ERP experience * 2+ years external consulting role experience with sustained C-suite interactions * Experience with defining requirements for complex customizations and integrations * Proven custom development analysis, design, and testing skills * Strong communication skills * Knowledge and experience with SuiteProjects, Advanced Revenue, SuiteBilling and other advanced accounting processes * Ability to evolve Customer business processes based on leading practices * Passion for driving Customer satisfaction * Project and/or team leadership experience * Finance and/or Accounting professional and/or academic background a plus * NetSuite ERP Consultant or other relevant product certifications a plus * Ability to use a team of people with a broad range of functional, process, organizational change, and technical skills * Ability to synthesize information into a coherent story, strategic vision, and implementation roadmap * Travel Requirement: Modest to moderate, as appropriate Originally posted on [Himalayas](https://himalayas.app)