Senior Process Lead Service Delivery India

UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN _YOUR PASSION FOR EXCELLENCE STARTS HERE!!_ **1\. Task Processing and Operations - 40%** * Execute complex processing tasks independently with a high degree of accuracy and efficiency * Adhere to company and client information security and compliance policies * Manage escalated or high-priority work items, serving as a performance role model * Implement process improvements to consistently meet quality, productivity, and timeliness standards **2\. Operation Optimization - 30%** * Analyze operation problems, notify related parties and propose solutions * Develop procedures and ensure the implementation meets compliance requirements * Set up the task structure and new task information * Assist with output conversion **3\. Auditing and Trouble-shooting - 10%** * Set up the audit plan, create the audit summary, identify the performance gap and propose solutions * Perform timely trouble-shooting * Ensure the unit/team meets the compliance requirements **4\. Client Communication - 10%** * Drafts professional, courteous, and structured email communications for client interactions * Proactively identifies client needs and takes initiative to address them **5\. Talent Management - 10%** * Offer prompt feedback and guidance to team members to enhance their task-related performance * Assist in recognizing and nurturing high-potential Assistants and Analysts for future growth * Contribute to the execution of team-level employee engagement and retention initiatives If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal! Not the right fit?  Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!