Senior Production Support Engineer

**Czym będziesz się zajmować?** **You will** * Lead service recovery during production incidents and coordinate technical resolver teams * Investigate complex application and infrastructure issues using logs, SQL, and Unix/Linux tools. * Troubleshoot production issues across distributed application environments * Respond to queries related to application behaviour and service usage * Communicate incident impact, recovery progress and resolution plans to stakeholders * Lead and contribute to Root Cause Analysis (RCA) and post-incident activities * Identify recurring operational issues and implement permanent improvements * Improve monitoring, alerting and operational processes to increase service resilience * Create and maintain operational documentation, runbooks and knowledge materials * Design and implement automation using Bash, PowerShell or Python * Develop internal operational tools to reduce manual effort and improve team efficiency * Use AI productivity tools such as Copilot or Claude to support automation, documentation and operational analysis * Participate in change reviews and ensure operational readiness * Support deployments, patching, platform maintenance, and Disaster Recovery activities * Identify operational risks and recommend appropriate mitigation * Share technical knowledge and support less experienced team members **Kogo poszukujemy?** **Must have** * 6+ years of experience in **Production Support, Application Support or Software Engineering**, preferably within financial services * Strong hands-on **Unix/Linux** skills and experience troubleshooting production environments * Very good **SQL**, including the ability to write complex queries * Scripting experience with **Bash, PowerShell or Python** * Practical experience supporting and maintaining **Kubernetes** environments * Experience supporting **Java/J2EE applications** * Experience with **Oracle, MQ and WebSphere** * Experience with monitoring and observability tools such as **Splunk and AppDynamics** * Strong understanding of **IT infrastructure and distributed systems** * Experience leading incident management and coordinating technical teams * Proven experience implementing **automation and operational improvements** * Practical experience with AI productivity tools such as **Copilot, Claude,** or similar * Strong communication and stakeholder management skills * Very good English and ability to collaborate effectively with global teams **Nice to have** * Knowledge of **payment systems or payment processing** * Network troubleshooting knowledge * **ITIL certification** **Czego wymagamy?** 6 lat doświadczenia na podobnym stanowisku Znajomości: * Linux * SQL * Java * Splunk * Message queues * WebSphere Języki: * Polski * Angielski **Jakie warunki i benefity otrzymasz?** * 15.1k–18.5k PLN netto/m (B2B) * 10.8k–13.2k PLN brutto/m (Umowa o pracę) * B2B - Elastyczne godziny pracy (100%) * Praca zdalna: Hybrydowo * Szkolenia wewnętrzne * Pakiet medyczny, Ubezpieczenie, Pakiet sportowy * Kawa / Herbata * Parking rowerowy * Pakiet relokacyjny **Kim jesteśmy?** Od 20 lat wspieramy liderów IT, dostarczając technologie, ekspertów i pełne wsparcie operacyjne - w tym legalizację pobytu i pracy międzynarodowych specjalistów IT Do naszych projektów poszukujemy specjalistów Java, JavaScript, C embedded, C++, PHP, specjalistów od mobile, testerów oprogramowania, administratorów sieci i systemów i wielu innych.