Senior Products & Services Specialist - Trade Ally Management

**Important Application Submission Information** In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, August 24, 2026 More than a career - a chance to make a difference in people's lives. --------------------------------------------------------------------- Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. **Job Summary** This position is responsible for non-supervisory leadership in in one or more aspects of the management & operation of Duke Energy products, programs and services. This position accurately manages performance indicators, owns and coordinates program activities, presents information and completes assigned tasks supporting successful business operations. **Responsibilities** * Operational Management * Provides support to and responds to requests from matrix-relationship program and/or products & services manager(s) * Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources. * Develop, manage, and maintain program documentation of performance and standard operating procedures * Analyze information to prepare a summary of finds that lead to implementation and actionable improvements * Understand and monitor issues impacting assigned offerings including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings. Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications. * Implement tools, software and processes as needed for customer relationship management, vendor information exchange, and other business operational needs * Considers and acts upon regulatory requirements, where applicable, for various areas of responsibility * Marketing, Sales & Acquisition * Promote energy efficiency rebates and incentives to trade allies within territory to support the sale and installation of high efficiency equipment. * Speak to large groups, educate external partners on the benefits of Duke Energy’s products and services. * Analyze and understand market research results. * Identify and implement promotional & sales strategies to expand offers accessibility to key target audiences. * Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition. * Capture, track and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments * Evaluative key performance indicators provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance. * Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results. * Business & Vendor Relationship Management * Support development of vendor relationships through contributions to the creation of Statements of Work and vendor agreements. * Assist in managing the vendor relationships like a business owner for items like adherence to contract terms, compliance & performance standards, quality, timeliness, tracking and reporting, invoicing, customer satisfaction and coordination with program stakeholders * Conduct meetings and calls with vendor as needed to monitor performance, identify issues and adjust to changing conditions. * Manage and modify contractual obligations for the program. * Business Innovation * Provide product feedback, program and service enhancements to improve market effectiveness by participating in product development initiatives **Basic/Required Qualifications** * Bachelor’s degree in Engineering, Finance, Business, or other related degree * Minimum 2 years required related work experience * In Lieu of degree, a High School diploma/GED and a minimum of 7 years of related work experience **Preferred Qualifications** * 3 years  of related work experience * Experience in Energy Efficiency * Experience in vendor management * Experience using Salesforce **Additional Preferred Qualifications** * 4 years of related work experience * Knowledge of corporation's business objectives & strategies, products and services, pricing and markets * Comprehensive financial and business acumen * Business operation experience * Understanding of utility regulatory environment * Demonstrated excellent interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, excellent leadership skills, and good facilitation skills all levels, both internal and external, to Duke Energy * Demonstrated ability to effectively manage multiple projects and issues simultaneously. * Ability to meet deadlines and keep projects on track, independently without direct supervision * Demonstrated effective analytical, problem identification and resolution skills to arrive at a well-crafted solution to be implemented effectively and efficiency * Proven self-starter, results-oriented, and requiring minimal supervision to take charge and get things done * Experience working in a team environment coordinating resources in a matrixed organization to meet customer expectations * Demonstrated ability to interpret data related to the program/targeted customers which results in the implementation of program improvements * Ability to leverage subject matter experts and resources **Working Conditions** * Field Mobility Classification – Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location. **Specific Requirements** * Valid Driver's License #LI-JM1 ****Travel Requirements**** 25-50% ### Relocation Assistance Provided (as applicable) No ### Represented/Union Position No ### Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. ### ### Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. [Privacy](https://www.duke-energy.com/legal/privacy) [Do Not Sell My Personal Information (CA)](https://www.duke-energy.com/legal/ccpa-opt-out-request-form) [Terms of Use](https://www.duke-energy.com/legal/terms-of-use) [Accessibility](https://www.duke-energy.com/customer-service/accessibility)