Senior Rev Ops Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. **Leadership & Cross-Functional Collaboration** * Collaborate closely with Customer Support, Sales, and Onboarding teams to ensure customer, contract, pricing, and usage information is captured accurately and in a timely manner for billing and operational purposes. * Act as the central point of coordination for billing-related operational workflows across the Parking business units. * Partner with functional leaders to ensure operational processes support business goals, revenue targets, and customer commitments. * Communicate operational risks, discrepancies, or trends to leadership with clear recommendations. **Financial Management & Reporting** * Own day-to-day financial reporting for the Parking Group, ensuring accuracy, completeness, and timeliness. * Assist in the preparation and review of weekly and monthly financials in partnership with the Group President. * Ensure consistent reporting of revenue, MRR, usage-based charges, and other key financial metrics across the business units. * Support quarterly and annual planning processes with accurate historical data and trend analysis. **Billing Integrity & Accounting Operations** * Oversee billing execution and integrity across all Parking products and services. * Fulfill and coordinate all Accounts Payable (AP) and Accounts Receivable (AR) responsibilities for the Parking Group. * Support monthly, quarterly, and annual close processes in alignment with Finance and Accounting. * Ensure compliance with internal controls, audit requirements, and accounting standards. * Serve as a subject matter expert for billing systems and workflows (e.g., NetSuite). **Business Operations & Process Improvement** * Analyze internal business and operational workflows to identify opportunities for automation, standardization, and efficiency gains. * Partner with Marketing and Operations teams to ensure campaign-driven activity is operationally supported and measurable. * Foster a culture of continuous improvement, operational excellence, and data-driven decision-making. * Document and maintain standard operating procedures (SOPs) for billing and operations processes. **Sales Planning, CRM & Analytics Support** * Support Sales planning and reporting needs, including: * KPI and scorecard rollups for management analytics * Commission processing and validation * Forecasting and pipeline analysis * Audit support and data reconciliation * Ensure CRM data integrity and alignment between sales systems, billing platforms, and financial reporting. * Provide actionable insights to Sales and Leadership to support growth and retention strategies. **Talent Management & Succession Planning** * Mentor and develop billing and operations team members to build redundancy and reduce key-person risk. * Establish knowledge transfer practices and documentation to support reliable backup coverage. * Support succession planning and skill development within the billing and operations function. **Marketing Support (Limited Scope)** * On a limited, as-needed basis and subject to bandwidth, provide support to Marketing on content generation for campaigns, blogs, and promotional activities. * Ensure marketing initiatives align with billing models, product offerings, and operational realities. **Success Metrics** * Billing accuracy and timeliness * On-time financial closes and reporting consistency * Reduction in billing errors, adjustments, and customer disputes * Operational efficiency improvements and process automation gains * Sales and commission reporting accuracy * Team resilience and coverage depth **Qualifications & Experience** * 8–12+ years of experience in billing, finance operations, business operations, or related roles within a SaaS or technology-enabled environment. * Strong analytical skills with the ability to interpret financial and operational data across multiple business units. * Deep familiarity with billing, accounting, and ERP systems (NetSuite experience strongly preferred). * Experience supporting subscription-based, usage-based, or transaction-based revenue models. * Exceptional organizational skills and ability to manage complexity across multiple products and workflows. * Strong cross-functional communication and collaboration skills. * Experience in parking, transportation, mobility, or adjacent industries is a plus. Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.