Senior Salesforce Consultant

**We offer:** ============= **Responsibilities:** * Take ownership of Salesforce support items, providing second-level and advanced support for issues involving automation, integration with SAP and other systems, validation, configuration, and custom coding (APEX, Lightning Web Components). * Act as a technical mentor for other members of the team, supporting onboarding and continuous skills development for junior colleagues. * Collaborate with international business and IT partners, architects, and global team members to define and deliver scalable, sustainable Salesforce solutions. * Perform root cause analysis, identify trends, and implement process optimizations or technical improvements for recurring issues. * Help design and maintain robust data models and oversee process documentation within the Salesforce landscape. * Stay up-to-date with new Salesforce features and industry best practices, advocating for improvements to our global technology stack. **Tasks and Qualifications:** ============================= **Responsibilities:** * Take ownership of Salesforce support items, providing second-level and advanced support for issues involving automation, integration with SAP and other systems, validation, configuration, and custom coding (APEX, Lightning Web Components). * Act as a technical mentor for other members of the team, supporting onboarding and continuous skills development for junior colleagues. * Collaborate with international business and IT partners, architects, and global team members to define and deliver scalable, sustainable Salesforce solutions. * Perform root cause analysis, identify trends, and implement process optimizations or technical improvements for recurring issues. * Help design and maintain robust data models and oversee process documentation within the Salesforce landscape. * Stay up-to-date with new Salesforce features and industry best practices, advocating for improvements to our global technology stack. **Requirements:** * University degree in Computer Science, Business Informatics, Information Systems, Digital Media, or comparable field. * Salesforce Administrator certification required; advanced certifications (e.g., Platform Developer, Architect) highly preferred. * Minimum 3 years of experience supporting and developing in Salesforce, with proven skills in automation, validation, configuration, integration, and hands-on coding (APEX, Lightning Components). * Strong mentoring, interpersonal, and communication abilities; experience in a multinational team is a plus. * Excellent problem-solving and analytical skills, with a strong customer service mindset. * Fluent in English (spoken and written). * Familiarity with IT Service Management (ITIL) and agile project methods (Scrum) is beneficial. #LI-AM3