Senior Sap C4c Consultant

Sr. SAP C4C Consultant1 Key Responsibilities -------------------- ### 🔹 AMS Support & Incident Management * Provide **L2/L3 support** for SAP C4C issues * Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors * Handle SLA-based tickets using tools like **ServiceNow / JIRA / Remedy** ### 🔹 C4C Functional Support * Support end-to-end processes: Lead → Opportunity → Quote → Order (integration to ECC), Service Ticket → Service Request → Resolution * Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations ### 🔹 Integration with ECC * Support integration scenarios between **C4C ↔ ECC**: Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests) * Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs * Monitor and resolve message failures in: Communication Arrangements, Message Dashboard ### 🔹 Enhancements & Change Requests * Work on **CRs and enhancements**: UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions. * Prepare functional specs and coordinate with technical teams (SDK / PDI) ### 🔹 Data & Master Data Handling * Ensure consistency of: Business Partners / Customers, Products / Pricing data * Handle: Data replication issues, Data correction activities ### 🔹 Testing & Deployment * Perform: Unit Testing, Integration Testing (C4C ↔ ECC), UAT support * Support release cycles and transport management ### 🔹 Documentation & Knowledge Management * Maintain: Functional documentation, KT materials, Configuration guides * Conduct knowledge transfer sessions ### 🔹 Continuous Improvement * Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability Required Skills & Experience ---------------------------- ### ✔ Experience * 8–12 years of SAP experience * 3+ years in **SAP C4C (Sales Cloud / Service Cloud)** * Strong exposure to **ECC AMS / Support projects** ### ✔ Functional Expertise (C4C) * Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests) * Experience with: Business configuration & fine-tuning, Pricing and territory management ### ✔ Integration Skills * Strong understanding of: C4C ↔ ECC integration scenarios * Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs * Knowledge of: Communication Systems & Arrangements, Code List Mapping ### ✔ Technical Awareness * Exposure to: C4C SDK (PDI development), ABSL scripting (nice to have) * Understanding of: Data replication frameworks ### ✔ Tools & Methodologies * ITSM tools: ServiceNow / JIRA / Remedy * Understanding of: Incident, Problem, Change Management Good to Have ------------ * Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations * Exposure to: Fiori apps / APIs * Basic understanding of: SAP S/4HANA