Senior Servicenow Consultant

**Job Description:** **Role Overview** We are seeking a **Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist)** to join our Managed Services team. The ideal candidate will bring strong expertise in **Asset Management implementations (HAM/SAM)** combined with hands-on experience in **AI-driven capabilities and continuous improvement initiatives**. This role will operate within a **Managed Services environment primarily focused on ITSM**, supporting enhancements, backlog demands, and contributing to the execution of a **continuous improvement and evolution roadmap**. The consultant will also interact directly with a **US-based client**, requiring excellent communication skills and **full English fluency**. Additionally, the candidate should have solid knowledge of **ITOM and CMDB**, ensuring proper integration of asset data, discovery processes, and service mapping. **Key Responsibilities** * Design and implement **end-to-end Asset Management solutions**, covering the full lifecycle (request, procurement, lifecycle, reuse, retirement) * Configure and optimize key products, including: * **Hardware Asset Management (HAM)** * **Software Asset Management (SAM)** * **Asset Workspace & Asset Lifecycle processes** * **Enterprise Asset Management (EAM)** (nice to have) * Leverage **Now Assist and AI capabilities** to drive automation, productivity, and user experience improvements * Support a **Managed Services model**, handling: * Enhancements and backlog demands * Continuous improvement initiatives * Implementation of new capabilities aligned with roadmap evolution * Work closely with US-based stakeholders to define requirements and solution architecture * Ensure integration between **Asset Management, ITSM, CMDB, and ITOM** * Support discovery, normalization, and **CMDB data governance** * Develop integrations with external systems (ERP, procurement, discovery tools) * Build and maintain workflows using **Flow Designer and automation best practices** * Develop dashboards and KPIs focused on **asset visibility, compliance, and cost optimization** * Contribute to roadmap definition and execution for **platform evolution** * Participate in Agile ceremonies and Managed Services governance **Required Qualifications** * Approx. **5–7 years of IT experience**, with strong ServiceNow background * **3+ years of hands-on experience in Asset Management (HAM/SAM)** * Experience working in **Managed Services environments (ITSM-focused)** * Proven experience supporting **continuous improvement and backlog-driven delivery** * **CSA (Certified System Administrator) – mandatory** * Strong experience in: * ServiceNow Asset Management configuration * Asset lifecycle and compliance processes * CMDB data model and governance * Workflow automation (Flow Designer) * Integrations (REST/SOAP, APIs, MID Server) **Preferred Certifications** * **CIS – Hardware Asset Management (HAM)** * **CIS – Software Asset Management (SAM)** * Certified Application Developer (CAD) * ITIL Foundation * Certifications related to **AI / Now Assist** (nice to have) **Preferred Skills** * Hands-on experience with **Now Assist and AI-driven use cases** * Knowledge of **ITOM (Discovery, Service Mapping)** * Strong consulting mindset (requirements definition, process design, architecture alignment) * Experience working with **US clients and global teams** * Ability to drive **continuous improvement and roadmap execution** * Knowledge of software licensing models and compliance management * Experience integrating ServiceNow with ERP systems (SAP/Oracle) * Strong communication and stakeholder management skills **Additional Requirements** * **Fluent English (mandatory)** – direct interaction with US-based client * Experience in **multicultural and distributed delivery environments** * Strong adaptability to **Managed Services operating model** At DXC Technology, we believe strong connections and community are key to our success. 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