Senior Software Services Specialist

**Job Title** ------------- Senior Software Services Specialist **Location(s)** ------------------ Osaka, Yokohama **About Us** Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity  ### **The Big Picture** At Signals, this role delivers paid projects sold to customers—leading execution from onboarding through go-live. You will also support post-launch follow-ups and help customers achieve success in ongoing usage. You’ll leverage your experience with SaaS or on-premise implementations to balance quality and timelines. ### **What's in it for you** * Experience personalized career journeys with growth-oriented development opportunities. * Engage in purpose-driven work that makes a positive impact on society. * Be part of a values-driven culture that fosters inclusivity and innovation. * Placeholder for local benefits ### **Your Superpowers in Action** * Lead the delivery of paid projects from the customer order through implementation, including planning, progress management, and quality assurance. * Manage customer-facing engagement (requirements confirmation, issue structuring, expectation setting, and support with acceptance of deliverables). * Drive SaaS or on-premise setup, configuration, development/implementation, and migration in a way that minimizes rework. * Coordinate with internal teams (engineering, support, operations) and the customer to surface risks and scope changes early and support key decisions. * Perform post-launch follow-ups and provide support from a customer success perspective to help ensure continued value. ### **Basic qualifications** * 5+ years of customer-facing experience in implementing SaaS or on-premise systems. * Proven experience delivering customer projects with a focus on both delivery timelines and quality. * Ability to work in Tokyo or Osaka, with remote work also supported. ### **Preferred qualifications** * Experience delivering paid projects (from design through implementation and go-live confirmation) or equivalent end-to-end experience. * Practical experience running change management or issue management in projects with multiple stakeholders. * Experience supporting customer adoption and measurable outcomes after launch through follow-ups or customer success-related work.