Senior Specialist Invoice Management

**Service Performance and Issue Resolution** * Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines. * Process complex supplier invoices, perform three-way matching and resolve discrepancies independently, including blocked invoices, incorrect purchase order data, missing receipts, or supplier payment queries. * Resolve non-standard exceptions and escalations within the Invoice Management process before escalation to the Team Lead. * Act as subject matter expert for colleagues, providing guidance on complex transaction handling and process interpretation. * Escalate structural issues, risks, and recurring defects to the Team Lead Invoice Management. **Implementation of Changes and Improvements** * Drive standardization and continuous improvement within the Purchase-2-Pay operations team in close alignment with the Team Lead. * Collaborate with the process management team to identify and propose enhancements to underlying processes. * Support the implementation of new or updated work instructions, tools, and systems. * Collect improvement ideas from day-to-day operations and contribute to the continuous improvement backlog. * Participate in pilot activities, testing, and training related to changes impacting the operational line. * Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency. **Financial Accuracy and Reconciliation** * Ensure accurate and timely period-end accounts payable accruals and reconciliation of goods received/invoice received clearing accounts. * Oversee the accuracy of supplier invoices, purchase orders, receipts, and system postings, including complex or high-value transactions. * Perform aging analysis and support the Team Lead in identifying overdue or unreconciled items. **Stakeholder Management and Communication** * Collaborate closely with the Team Lead Invoice Management to ensure alignment between individual execution and operational targets. * Engage with other Specialists within Purchase-2-Pay and adjacent processes to ensure coordinated service delivery. * Act as key contact for Procurement, Business Units and suppliers on complex invoice queries and dispute resolution. **Education** * University degree (Bachelor or equivalent) in Accounting, Business Administration, Finance, or related fields * Relevant vocational education with significant experience may be considered **Experience** * 3–5 years of experience in a process- or function-related operational role, preferably within Accounts Payable, General Accounting or Financial Operations * Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor within an AP or P2P environment **Knowledge and skills** * Working knowledge of accounting principles (e.g., IFRS or local GAAP) as they apply to accounts payable, accruals, provisions and period-end closing activities * Understanding of AP subledger accounting, including invoice posting, clearing, reconciliation to the general ledger and aging analysis * Solid understanding of Vendor Invoice Management Systems (VIM) and invoice processing systems including OCR, preferably hands-on experience with Esker * Knowledge of internal controls and compliance for purchasing and AP processes * Comfortable coordinating with Procurement, Business Units, Finance and suppliers * Ability to handle confidential commercial and financial information appropriately * Strong attention to detail for financial postings, supporting documentation and approval workflows * P2P master data and transaction administration (PO updates, invoice adjustments, receipt clarifications) **Other requirements** * Ability to identify and escalate accounting irregularities such as duplicate postings, misallocations or unreconciled balances * Understanding of period-end cut-off procedures and their impact on financial reporting * High accuracy in reviewing invoices, PO data, spending lines and receipt confirmations * Experience with dispute and exception handling, including root-cause analysis of invoice mismatches (price, quantity, GR/IR variances) and timely resolution tracking **POSITION SCOPE** **Reporting Line(s)** Solid line(s) to: Team Lead Invoice Management Dotted line(s) to: n/a Number of direct reports: n/a Number of dotted line reports: n/a **Performance Measures** Performance measures will be defined based on individual service obligations and operational KPIs. **Working Relationships** Internal contacts: Team Lead Invoice Management Other Team Members within own team Other Team Members within Purchase-2-Pay and adjacent processes Process management within Purchase-2-Pay HR, IT support Business contacts External contacts Suppliers and external business partners as required for daily operations