Senior Specialist Payments Management

**Service Performance and Issue Resolution**  * Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines. * Handle blocked payments, incorrect postings and supplier payment queries, resolving them within area of responsibility. * Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary. * Liaise with Treasury on payment-related matters at operational level, ensuring clear communication and timely follow-up on queries. * Escalate recurring issues, risks, and structural defects to the Team Lead. **Implementation of Changes and Improvements**  * Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team. * Collaborate with the process management team by providing operational input to enhance underlying processes. * Apply new or updated work instructions, tools, and systems in daily work. * Submit improvement ideas to the continuous improvement backlog. * Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency. **Financial Accuracy and Reconciliation** * Create payment proposals accurately and on time, in line with agreed payment terms and schedules. * Execute payment runs, ensuring timely and error-free processing. * Perform payment reconciliation activities accurately and on time, in coordination with Treasury. * Ensure accuracy and completeness of payment processing and related system postings within own scope of work. * Identify payment exceptions and discrepancies and resolve them or escalate as appropriate. **Stakeholder Management and Communication** * Work closely with the Team Lead Purchase-2-Pay Operations to ensure daily execution is aligned with operational targets. * Engage with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth and coordinated service delivery. * Collaborate with the Treasury team at operational level on payment processing, cash management, and banking-related activities. **Education** * Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field. **Experience** * 3-5 years of experience in a process‑ or function‑related operational role, preferably within Accounts Payable, Payments Operations or Treasury Operations. * Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor within an AP or P2P environment. **Knowledge and skills** * Solid understanding of end-to-end payment processes, including payment proposal creation, approval workflows, payment run execution and bank file transmission. * Knowledge of payment methods and instruments (e.g., bank transfers, direct debits, cheques, virtual cards) across domestic and cross-border transactions. * Knowledge of payment-related systems, e.g. banking systems, Serrala (SAP Autobank) and Coupa Treasury. * Comfortable coordinating with Treasury, Accounts Payable, Business Units, banks and suppliers. * Ability to handle confidential commercial and financial information appropriately. * Case and ticket management for payment issues, discrepancies, and queries. * P2P master data and transaction administration. * Strong attention to detail for financial postings, supporting documentation and approval workflows. **Other requirements** * Solid understanding of P2P systems and invoice‑to‑pay workflows. * Knowledge of internal controls and compliance for AP processes. * High accuracy in reviewing payment proposals, bank reconciliation data and payment status reporting. **POSITION SCOPE** **Reporting Line(s)** Solid line(s) to: Team Lead Payments Management Dotted line(s) to: n/a Number of direct reports: n/a Number of dotted line reports: n/a **Performance Measures** Performance measures will be defined based on individual service obligations and operational KPIs. **Working Relationships** Internal contacts: * Team Lead Payments Management * Other Team Members within own team * Other Team Members within Purchase-2-Pay and adjacent processes * Process management within Purchase-2-Pay * HR, IT support * Business contacts External contacts Service providers or external business partners as required for daily operations