Senior Specialist Travel & Expense Management

**Service Performance and Issue Resolution** * Execute daily Travel & Expense Management activities accurately and on time, in line with service levels and financial closing timelines. * Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary. * Handle complex cases diligently, ensuring accurate resolutions and compliance with policies. * Process and resolve complex operational queries concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries. * Identify operational issues, resolve them within the scope of the role, and escalate unresolved or structural issues to the Team Lead. **Process Management and Continuous Improvement** * Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team. * Collaborate with the process management team by providing operational input to enhance underlying processes. * Apply new or updated work instructions, tools, and systems in daily work. * Support data consistency between the Travel & Expense Management front-end tool (e.g., Concur) and the back-end accounting and payment systems to ensure accurate posting and seamless data flow. * Submit improvement ideas to the continuous improvement backlog. * Participate in pilot activities, testing, and training related to process changes. * Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency. **Personal Development and Team Contribution** * Work as an active member of the Purchase-2-Pay operations team, living Omya's culture and values. * Manage personal workload effectively, communicate capacity constraints to the Team Lead, and support onboarding and knowledge sharing with colleagues. * Maintain up-to-date knowledge of Travel & Expense Management systems, expense management tools, posting standards, and policy application, and share know-how with peers. **Stakeholder Management and Communication** * Work closely with the Team Lead to ensure individual execution is aligned with operational targets. * Cooperate with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth, coordinated service delivery. * Act as an operational point of contact for Travel & Expense related topics. **Education** * Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field. **Experience** * 3-5 years of experience in a process or function related operational role, preferably within Travel & Expense accounting, Accounts Payable or General Accounting. * Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor T&E or P2P environment. **Knowledge and skills** * Advanced knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities. * Solid understanding of the end-to-end Travel & Expense process and the integration of systems with back-end ERP accounting and payment modules. * Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting. * Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries. * Strong attention to detail for Travel & Expense financial postings, supporting documentation, receipt validation and approval workflows. * Comfortable coordinating with Travel Management, HR, Payroll, Treasury, Corporate Controlling and employees. **Other requirements** * Knowledge of internal controls and compliance for Travel & Expense approval, reimbursement and payment processes. * High accuracy in reviewing expense reports, cost assignments, tax codes and transfer files. * Understanding of procurement policy frameworks. **POSITION SCOPE** **Reporting Line(s)** Solid line(s) to: Team Lead Travel & Expense Management Dotted line(s) to: n/a Number of direct reports: n/a Number of dotted line reports: n/a **Performance Measures** Performance measures will be defined based on individual service obligations and operational KPIs.  **Working Relationships** Internal contacts: Team Lead Travel & Expense Management Other Team Members within own team Other Team Members within Purchase-2-Pay and adjacent processes Process management within Purchase-2-Pay HR, IT support Business contacts External contacts Service providers or external business partners as required for daily operations