Senior Support Engineer 1 -

**Scope:** * Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. * Needs to work with cross functional teams including Product Development, Consulting and Support services. * Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. **Our current technical environment:** * Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization * Cloud Architecture: MS Azure  * Frameworks/Others: PL/SQL, RDBMS **What you’ll do:** * Understand the implemented solution/ products * Analyze the issues, identify Root cause and find the permanent solution to any problem * Adheres to SLA based on the severity of the customer cases. * Complete the product certification courses assigned. * Document the learning and building the knowledge content * Provide early visibility and mitigation to technical challenges through the journey. * Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers * Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer * Should collaborate with Solution/Technical architect(s) to stabilize the system * Enhance/Change the design based on new business requirements by the customer * Single Point of contact for all customer requests for the designated solution * Manage/Support new roll outs/deployments and handle change requests/enhancements * To improve various KPIs for the customer **What we are looking for:** * Bachelor’s degree minimum 4 to 6 years of experience in Product Support / Implementation support. * Skill set and availability requirements as per the organization's needs * Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers. * Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required * Deep understanding of Customer business and processes * Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex * Knowledge in performance tuning techniques is added advantage. * Understanding and experience with the technical requirements for the product line assigned. * Understanding of various technical platforms and infrastructures. **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.