Senior Support Engineer 2 - Blue Yonder Enterprise Supply Chain Planning & Plsql

**Scope:** * This role is focused on supporting various Blue Yonder Planning solutions in Demand and Supply Planning. * Needs to work with cross functional teams including Product Development, Consulting and Cloud services. * This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. * This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods. * Provides advice to customers regarding industry best practices and process methodology. * Understands the workflow and tables involved in Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes. **Technical Environment:** * Good Understanding of Blue Yonder data workflow * Installation of Blue Yonder products * Good knowledge of SQL, PL/SQL * Intermediate knowledge at MS Excel * Basic understanding on customer business and process. * Relevant experience on Blue Yonder SCPO and Manufacturing Planning suite of products * Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain * Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required **What you’ll do:** **Design & Architect** * Understand the implemented solution design * Needs to work with cross functional teams including Product Development, Consulting and Cloud services * Enhance/Change the design based on new business requirements by the customer * Identify Root cause and find the permanent solution to any problem. * Responsible to address incident/request related to above mentioned suite of products **Develop & Deliver** * Provide advice to customers regarding industry best practices and process methodology. * Understand how Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes. * Need to work with cross functional teams including Product Development, Consulting and Cloud services. **Guide & Govern** * Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. * Provide advice to customers regarding industry best practices and process methodology. **Operate & Optimize** * Provides advice to customers regarding industry best practices and process methodology. * Implement monitoring, performance tuning, and operational best practices. * Provide value through Innovation and Automation **What we are looking for:** * Bachelor’s degree in computer science, IT, or related field. * **7-11 years of IT experience**, with **5+ years in Blue Yonder/JDA Enterprise Supply Chain **products, and** Strong expertise in **SQL, PL/SQL, and data structures******.** * Strong working knowledge of **ESP modules, configurations, and troubleshooting. Handles most customer scenarios independently.** * Independently resolves standard and complex customer issues, escalating only highly specialized scenarios. * Performs structured root cause analysis and collaborates with SMEs when required. * Leads customer calls, provides technical guidance, and manages issue resolution. * Works closely with Product Development and cross-functional teams to resolve issues. * Contributes to knowledge articles and supports peer learning. * Effectively leverages AI tools and automation in daily operations. * Delivers consistent operational excellence and customer satisfaction. * NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is good to have. **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.