Senior Support Engineer 2

**Overview:** * Leading **AI-driven Global Supply Chain Solutions Software Product Company** and one of Glassdoor’s “**Best Places to Work**” * Seeking an astute individual that has a **strong technical foundation** with the **additional ability to be hands-on** with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams. **Scope:** * Core responsibilities to include support and administration of Platform & Integration services components - Python based, BY Connect (using MuleSoft) based adapters and services. * The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc **Our current technical environment:** * **Software:** Python, MuleSoft, API’s * **Database**: MS SQL Server, Snowflake * **Cloud Architecture**: MS Azure * **Frameworks/Others**: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics) **What you’ll do:** * Provide technical support for applications and services based on Python & Mulesoft * Support and resolve technical issues of Python based adapters and services including other Platform/Integration components * Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services  * Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies * Working with customer/application/product teams ensuring the deadlines are not breached * Identifying areas improvement and cutting down the manual effort through automation **What we are looking for:** * Bachelor’s degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/support * Ability to work flexible hours in shifts and the ability to support 24x7 production support operations * Strong customer facing skills and communication skills (verbal and written) * Strong knowledge of service management processes like incident, service request, change and problem * Working knowledge of ticket tracking tools like Salesforce/Service now/Jira * Strong troubleshooting skills * Good working knowledge on SQL (preferably Microsoft SQL server) * Working knowledge of API’s (REST and SOAP)  * Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting * Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ * Experience is using ARM for monitoring and analysis of the environments * Experience in working on Windows and Linux Operating System * Experience troubleshooting/Managing Runtime Servers * Experience working with Python & Mulesoft Connectors - Standard/Custom * Experience troubleshooting and performance tuning of ESB/middleware components * Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies. * SaaS/Cloud/Azure experience a plus  * Willingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and time * Experience working with any Planning or Execution Systems is a plus. * Prior systems administration/application configuration management experience is preferred. * Ability to adapt and respond to fast moving & changing project environments * Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings. * Well organized and ability to meet deadlines and multi-task. **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.