Senior SWE

**About the position**  The Senior Software Engineer designs, develops, and supports scalable, API-driven solutions across Salesforce platforms, with a focus on Agentforce, order management (OMS), and AI-enabled workflows.  This role is responsible for building and integrating intelligent, automation-driven experiences that support both customer interactions and commerce operations, including order lifecycle management, service workflows, and emerging AI-assisted use cases.  You will work across Salesforce core (Service Cloud, APIs), SFOMS, integration layers, and AI services to deliver reliable, secure, and high-performing solutions. The role balances system orchestration, backend engineering, and workflow automation, while contributing to broader commerce and service capabilities.  **How you will make a difference**  * Design, develop, and maintain Salesforce-based solutions across OMS, Service Cloud and Agentforce  * Build and optimize agent-driven and workflow-based experiences  * Integrate Salesforce systems with external platforms using API-first and event-driven architecture  * Develop and maintain services and orchestration layers connecting Salesforce (Service Cloud, SFOMS), Commerce platforms & external APIs and AI/LLM-based systems where applicable  * Support and enhance order lifecycle workflows (creation, updates, returns, fulfillment signals)  * Contribute to AI-enabled use cases, including conversational or automated workflows using Agentforce  * Participate in backlog refinement, estimation, and delivery planning  * Establish and maintain quality, monitoring, and operational standards  * Troubleshoot and resolve issues across Salesforce, integration, and API layers  * Drive improvements in automation, system reliability, and developer productivity  * Contribute to long-term architectural planning, modernization efforts, and platform roadmap development  **You are**  * Experienced in Salesforce ecosystems, beyond basic configuration  * Focused on building scalable, API-first, and maintainable systems  * Interested in applying AI and automation to real-world workflows  * Able to balance feature delivery with foundational improvements  * A collaborative team player who can work with product, QA, and cross-functional teams  * Able to navigate ambiguity and contribute to emerging technology initiatives  **You Have**  * 6+ years of software engineering experience  * Extensive experience with Salesforce core platforms (Service Cloud, Apex, APIs, workflows)  * Experience working with Order Management Systems (SFOMS or similar)  * Strong experience with API design, integration, and distributed systems  * Experience building backend services and orchestration layers  * Ability to troubleshoot issues across multiple systems and environments  * Experience with CI/CD solutions (GitHub Actions, Bitbucket Pipelines) and automated QA pipelines.  * Working knowledge of Agile, Scrum, and cross-squad collaboration models.  **Nice to Have :** * Experience with Salesforce Agent force   * Exposure to AI/LLM integrations or conversational systems  * Experience in ecommerce or retail domains  * Familiarity with Azure or other cloud integration platforms  * Understanding of automation frameworks and workflow orchestration patterns  * Experience with monitoring, observability, and production support  _This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company._