Senior SWE – Servicenow-2

**ZEISS in India** ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.  Further information at [ZEISS India](https://www.zeiss.co.in/corporate/home.html). **Roles & Responsibilities** * Responsibility for implementing and operating the supported solutions within the DevOps team. * Ensuring implementation stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements. * Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle. * Responsibility for the security of the products and solutions to be supported. * Close collaboration across teams and products with other ServiceNow product teams. * Active contribution as a central part of the DevOps product team, including the integration of connected products and systems. * Design and develop ServiceNow HRSD solutions including Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events. * Implement and optimize Employee Center Pro (EC Pro) to deliver modern, personalized employee experiences in global enterprise environments. * Translate complex global HR business requirements into scalable ServiceNow solutions aligned with platform standards. * Configure and extend HR workflows, integrations, and case routing mechanisms. * Ensure seamless integration of HRSD with enterprise systems. * Drive continuous improvement of HR processes, user experience, and self-service capabilities. * Apply AI tools to improve developer productivity (e.g., code generation, documentation, testing). * Leverage ServiceNow platform AI capabilities (e.g., Now Assist) to enhance HR service delivery. * Identify and implement AI-driven use cases in HRSD (e.g., virtual agents, intelligent routing, summarization). * Contribute to best practices for responsible AI usage. **Education & Work Experience** * Completed a degree in computer science. * 5+ years of experience as a ServiceNow Developer in HRSD and EC Pro in global enterprises. * Deep experience with HRSD modules and EC Pro. * Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles. * In-depth knowledge of troubleshooting, performance optimization, and root cause analysis. * Solid experience in designing and implementing integrations (REST/SOAP/PowerShell). * Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies. * Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation. * Basic knowledge of AI technologies and their practical application. * Basic understanding of AI ServiceNow platform capabilities (NowAssist). * Experience as a full-stack developer is helpful but not required. * ITIL Foundation level and project management certification are advantageous. Your ZEISS Recruiting Team: Saptarshi Chowdhury