Senior Systems Engineer

**Position Summary** * undefined **Key Responsibilities** **Technical Expertise** * In-depth knowledge of Altera EHR solutions and healthcare industry workflows. * Expertise in Windows Servers, MS SQL Server, Azure Cloud, networking, and security. * Hands-on experience with database management, demonstrating strong troubleshooting and communication skills. * Proficiency in Virtualization, Cloud Computing, Server Administration, and related technologies. * Deploy SSL certificates and conduct post-patching validations. * Troubleshoot issues related to IIS, application pools, and resource utilization (CPU, memory, disk). * Develop and execute PowerShell scripts, analyze results, and troubleshoot as needed. * Perform requirement gathering and technical assessment of inventory. * Propose hardware and software requirements following deployment guidelines. * Create detailed runbooks for each environment to ensure operational efficiency. * Conduct root cause analysis and assess single points of failure. * Consistently meet or exceed organizational utilization targets. **Software Support and Development** * Deliver thorough software support focused on diagnosing and resolving issues. * Collaborate with product support and development teams to triage and resolve known application bugs. **Customer-Centric Approach** * Anticipate and address client needs, delivering tailored solutions and high-quality services. * Define and manage client expectations through effective questioning and collaboration. * Build trust by addressing issues transparently and presenting actionable recommendations. * Maintain professionalism and manage client relationships throughout the project lifecycle. **Task and Team work** * Define, prioritize, and execute tasks to meet project deadlines effectively. * Collaborate with cross-functional teams within the organization to ensure project success. **Communication Skills** * Articulate technical ideas and solutions clearly to both technical and non-technical audiences. * Uphold a customer-first mindset while maintaining professionalism in communication. * undefined **Qualifications** **Academic and Professional Requirements:** * Bachelor’s degree in engineering, Computer Science, or a related field (preferred). * Equivalent experience or relevant certifications will also be considered. **Experience:** * 3–5 years of experience in technical support, software upgrades, deployments, or related domains. * Proven expertise in SQL and database management. * Strong client-facing skills with a track record of managing critical and complex environments. * Experience in Healthcare IT, particularly with clinical acute/ancillary products, is advantageous. * undefined **Travel Requirements** * Occasional travel to client sites for business needs. **Working Arrangements** * Flexibility to work in shifts, including after-hours and on-call support. * Standard office environment with minimal exposure to health or safety risks. * undefined