Senior Technical Account Manager

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! **Senior Technical account manager — Qualys** **Overview:** The Senior TAM role at Qualys is a **senior, highly technical solution architect** responsible for engaging with _large and strategic enterprise customers_. You act as the **technical counterpart to the Account Director**, deeply understand customer environments, provide expert guidance on the Qualys platform, and help drive renewals, identify upsell and long-term value with the customer. **Key Responsibilities** **Customer Engagement & Technical Leadership** * Serve as the primary technical and solution architect for major enterprise accounts. * Build trusted relationships with senior technical stakeholders and security leadership. * Understand customers’ technical environments, security architecture, and risk posture. * Communicate complex technical concepts clearly — from engineers to C-level executives. **Platform Expertise & Solution Architecture** * Maintain expert-level knowledge of Qualys products and capabilities. * Advise on scalable, enterprise-grade Qualys deployments and complex integration scenarios. * Help customers optimize adoption and usage of Qualys modules. **Renewal & Commercial Collaboration** * **Own the renewal and upsell pipeline process** for assigned major accounts. * Work closely with the Account Director on strategy, expansion planning, and renewal execution. * Identify technical value drivers that support upsell and retention opportunities. * Carry out technical Proof-of-Concept process as needed * Manage opportunity pipeline activity through the Company’s CRM * Delivery of high-level and detailed sales presentations * Respond to functional and technical elements of RFIs/RFPs **Cross-Functional Influence** * Act as the voice of the customer with Product Management, Engineering, and other cross-functional teams. * Participate in roadmap discussions, quarterly business reviews, and executive briefings. **Industry & Market Engagement** * Stay current on cybersecurity trends and enterprise IT/security architectures. * Represent Qualys at customer meetings, industry events, and conferences.  **Requirements** * Proven experience in senior technical or solution architecture roles in cybersecurity or enterprise SaaS. * Deep technical knowledge across security domains like vulnerability management, compliance, cloud security, etc. * Strong understanding of enterprise IT and cloud/hybrid environments. * Excellent communication skills with both technical teams and executives. * Ability to manage multiple strategic accounts. * Proactive and comfortable working in a matrixed organization. **Role Focus** In this Senior TAM position, you're essentially the **technical advisor and architect** ensuring customers achieve _business value_ from Qualys solutions — not just deploying tech but ensuring it supports strategic security outcomes and long-term renewals. #LI-LP1 #LI-REMOTE