Senior Technical Analyst - Support

**Scope:** * This role will be a member of the Production Support team for One Network’s Supply Chain Application module suite. ONE Network Supply Chain Application modules are built on the ONE Network Platform, a runtime and SDK for building enterprise business applications. The Supply Chain modules include components at various layers: server-side, integration, supply chain planning engines, work-flow management, user-interface and design-time studio tools.  **Our Technical Environment:** * Operating System: Windows, Linux * Language: Java * J2EE technologies: JDK1.4, J2EE, AJAX * Java EE Servers: JBoss, Tomcat * Internet technologies: Style sheets, XML, SAX & DOM API’s * SQL Skills, Shell Scripting, PL SQL * Additional tools: Kibana, OpsGenie, Nagios, JIRA, MobaXterm, mRemote * Configuration management tools: SVN and P4 **What we are looking for:** * This position will be responsible for L2 – Production Support, troubleshooting and analyzing bugs and working directly with NOC and Industry Business Units * Education: BS/MS in Engineering, Computer Science, Supply Chain preferred. * Must have strong written and verbal communication skills. * Must be able to communicate technical issues clearly to individuals with various levels of * Strong technical knowledge of product and should be able to analyze and debug in challenging environments. * Must have strong interpersonal skills when working with non-technical individuals, including customers. * Immediate joiner for Pune location * 5 - 9 years max **What you will do:** * Work either independently or with a group of highly skilled, high intellect engineers to resolve customer and product issues. * Communicate with Network Operations to identify and solve software issues. * Communicate current status of issues to the manager as necessary, based on severity and impact of the issue on the business. * Interact with client services, professional services and other groups for troubleshooting efforts. * Be proactive and inquisitive with a clear focus on problem solving. * Must have flexibility with work hours and be able to provide on-demand support as required. * Must be ready to be On Call 24X7 on a rotational basis. * Must be willing to work in shifts on a rotational basis. * Document findings, including production defects, follow standard support policies and work with the stakeholders to create knowledgebase articles. * Develop code, scripts, extracts and other artifacts. * Knowledge and experience to solve other complex technical issues. * Urge to debug and analyze the production defects to identify root cause, provide logs and additional details needed for development for fixing issues * Adhere to support policies and procedures including SLA * Come up with workaround solutions, DB scripts in order to ensure production system is running while development is working on fixing a particular issue * Other Duties and Responsibilities: As determined by manager. **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.