Senior Technical Support Consultant

P3- Sr Technical Support Consultant for Paragon Patient Accounting team. Job Profile: **Responsibilities** * Document issues and customer requests, following standard operating procedures and meeting SLAs. * Explain and demonstrate application issues to product development teams and convey customer * Develop training content for customers and support team members. * Write and execute Structured Query Language (SQL) * Work Revenue Cycle issues, Patient Accounting, and claims. **A successful candidate would possess the following qualities:** * Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on revenue cycle. * Solid analytical, research, and time-management skills with great attention to detail. * Excellent verbal and written skills interacting with development teams and clients. * Self-driven and a fast learner in a demanding environment. * Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns. **Qualifications** Academic and Professional Qualifications: * Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials. **Mandate Experience** Minimum of 5 years relevant working experience in US revenue cycle/Claims Management. US Accounting experience would be good to have. Working Arrangements: * Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift) * Able and willing to work after-hours, on-call and/or holidays