Senior Technical Support Engineer

Elevate the Future of Logistics as our next Senior Technical Support Specialist! Are you a proactive problem-solver ready to tackle complex technical challenges at the heart of global trade? Join our dynamic team where you will lead high-level system resolutions and shape the efficiency of our world-class platform, ensuring seamless connectivity for our global network of customers. **What Makes This Role Great:** This isn't just a support role; you will act as a pivotal technical consultant and mentor within the Transporeon ecosystem. You’ll have the unique opportunity to dive deep into advanced system architecture, lead crisis-resolution efforts with high autonomy, and directly influence our product strategy by identifying and implementing platform enhancements that impact millions of transactions. **Key Exciting Responsibilities:** * Diagnose and resolve advanced technical inquiries, including system malfunctions, software glitches, and performance bottlenecks; * Conduct continuous monitoring of the Transporeon platform, addressing any incidents or operational challenges as they arise; * Implement minor system modifications or adjustments to meet existing customer needs; * Efficiently allocate cases to specialized teams when beyond the scope of general support, ensuring follow-through to resolution; * Serve as a mentor to new team members, sharing knowledge and contributing to product strategy discussions; * Proactively support and update legacy systems, identifying opportunities for process and platform enhancements; * Independently manage crisis situations or escalations, providing solutions with minimal supervision; * Develop expertise in specific Transporeon modules or processes, becoming a go-to specialist within the team **Essential Skills & Experience** * 3+ years of experience in a technical support environment. * High proficiency in SQL, XML, XSL, JSON, CSV and MS Office * Strong knowledge of web-based application configurations (HTTP, SOAP, REST, FTP protocols). * Excellent communication skills in English (C1 level). * Proven ability to manage technical escalations independently * Excellent problem-solving abilities and a strong customer service orientation; **Bonus Points For** * Experience within the logistics or supply chain management industry. * Bachelor’s degree in Computer Science or Information Technology. * Previous experience with Transporeon-specific modules or similar logistics platforms. ****How to Apply:**** Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. **Join a Values-Driven Team: Belong, Grow, Innovate.**  At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.  [Candidate Privacy Notices by Country](https://www.trimble.com/en/candidate-employee-privacy-notices) If you need assistance or would like to request an accommodation in connection with the application process, please contact [[email protected]](mailto:[email protected]).