Senior Technical Support Engineer

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At **Qualys**, we empower organizations to strengthen their security posture by leveraging cutting-edge cloud and security technologies. Recognized globally as a pioneer in the cybersecurity domain, we’re looking to onboard driven and enthusiastic individuals to join our Technical Support team and grow into tomorrow’s security experts. **Job Summary** We are seeking a **Senior** **Technical Support Engineer** eager to start or build their career in cybersecurity. This role is ideal for recent graduates or professionals with up to 3-5 years of experience in technical support, networking, system administration, or IT. In this role, you’ll work directly with Qualys customers and partners to troubleshoot issues, provide technical assistance, and ensure a high level of customer satisfaction with our cloud-based security products. **Key Responsibilities** * Provide technical support for Qualys Security Applications via phone, email, and MS Teams. * Troubleshoot customer-reported issues on our SaaS-based platform. * Ensure clear, friendly, and professional communication with customers throughout the support process. * Work closely with internal Engineering and QA teams to ensure timely resolution. * Gain hands-on experience in cloud security, vulnerability management, and enterprise networking tools. * Continually build your knowledge in the areas of cybersecurity, system administration, and network protocols. **Required Qualifications** * 3–5+ years of experience in technical support, IT support, networking, or related fields. * Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent. * Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP, etc.). * Working knowledge of either Linux/Unix or Windows operating systems. * Strong troubleshooting and analytical thinking skills. * Willingness to work in a 24/7 rotational shift environment. * Excellent written and verbal communication skills. **Preferred Qualifications / Nice-to-Have Skills** * Exposure to basic scripting (e.g., Bash, Python). * Familiarity with web services like IIS, Apache, or Nginx. * Knowledge of cybersecurity fundamentals (vulnerabilities, threat types, false positives). * Awareness of tools like Packet Capture (Wireshark), SSH, or system monitoring tools. * Understanding of API concepts and basic regular expressions (Regex). * Familiarity with support tools such as Salesforce, Jira, or Zendesk. * Certifications: CompTIA Security+, CCNA, CEH, or equivalent (not mandatory but a plus). **What You’ll Gain** * Hands-on experience in enterprise security and cloud-based technologies. * Mentorship from experienced cybersecurity professionals. * Opportunities for career advancement within a global cybersecurity leader. * Exposure to real-world use cases in vulnerability management, threat detection, and application security. **Why Work at Qualys** * Be part of an innovative, fast-paced team protecting some of the world’s biggest brands. * Collaborate with professionals across Engineering, DevOps, QA, and Product groups. * Grow your career in one of the most in-demand and evolving industries. * Access learning and certification opportunities to accelerate your growth.