Server Temporary

**Job Summary**: The server/attendant must provide friendly, efficient service of food and beverages & retail desired by guests and then collecting accurate payment. **Overall Responsibilities**: Serve food and beverages, and/or assist in all store operations (Marketplace and MarketplaceBeach) while maintaining the highest quality service standards and hospitality for all guests. The server/attendant must maintain the work area and equipment in a clean and operational status, follow up cash handling procedures self-cashier, complying with Marriott’s standards of food handling and food service at all times. **JOB REQUIREMENTS:** **Qualification Standards:** * Bachillerato diploma or higher * Or Título de un centro de enseñanza en Hostelería/Restaurante. * Previous F&B and Retail experience is a plus * Experience in a hotel or related field preferred * English is required * Exerting up to 20 kg of force occasionally and/or up to 9 kg of force frequently or constantly to lift, carry, pull, push or otherwise move objects * Poseer el “Carné de Manipulador de Alimentos”. * Rotate all F&B and Retail outlets (EL Med, Beach Side, La Taperia, Market Place and Market Place Beach and other future openings in F&B and Retail) * Flexibility to work on different shift as am, pm, weekends and holidays. **Profile of qualifications:** Good communication skills, outspoken, enthusiastic, open-minded, polite, warm friendly with a natural smile, calm, professional disposition, responsible, self confident, good organisational skills, presentable appearance, team player, able to entertain, able to work under pressure, reliable, dependable, honest, flexible and a positive attitude which reflects the passion to create incredible vacation experience **Essential skills:** * Hospitable and outgoing mentality * Good communication skills * Service and detail oriented * Accurate **Tools & Equipment:** Items include but are not limited to: wine opener, telephone, point of sale system, calculator, carpet sweeper or vacuum, mop, coffee and espresso machines, juice machines, credit card reference checking systems **Functions & duties:** * Approach every guest and associate in a friendly, service-oriented manner * Maintain regular attendance in compliance with the Marriott standards, as required by scheduling will vary according to the needs of the hotel * Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working * Comply at all times with the Marriott standards and regulations to encourage safe and efficient hotel operations * Check work place assigned to you prior to opening for proper set up and cleanliness * Handle station assigned to you, do not leave the floor except with permission of your supervisor * Be knowledgeable of all menu items, their garnish, contents, preparation methods and prices * Be knowledgeable off all Retail products and prices * Be prepared to answer any guest question about the menu in a direct, concise way * Know use records * Be aware of daily specials and ‘86’ items * Smile and greet guest upon arrival * Speak to guest in a warm, friendly and courteous manner. Use their name as often as possible * Avoid slang and hotel jargon * Serve guest order promptly and according to service standards * Be able to operate the point of sale equipment (_Squirrel_). No voids or deletes, reprints of checks etc. without management approval * All food and beverage orders must be pre-rung in the _Squirrel_. No F&B items must be given out without a check * Follow guest order procedures as trained, write neatly and clearly on the guest check. Repeat guest order at all times * Know proper beverage, liquor and wine service * Buss all tables with attention to following areas: * Table top dry and non sticky * Pick up litter * Ashtrays clear and clean after max. 2 butts and after each table service * Table accompaniments reset and clean according restaurant procedure * Maintain two clean side towels at all times. One should be damp for cleaning table tops and a dry towel for wiping chairs * Proper bussing procedures * Glassware will not be stacked in glassware * All silverware will be flat on tray, not dishes * All condiments are returned to their proper place in side stands or aisle * All soiled ashtrays will be replaced with clean ashtrays taken to utility, never empty the ashtray at the table * Trays to be well balanced * Always back trough doors, never kick * Always stop when someone crossed your path, be alert to everyone, welcome guest at al time. * In case of guest complain use the P.L.E.A.S.E.D. process to do everything in your response procedure to ensure that the guest is delighted. * Understand empowerment principles to ensure guest satisfaction. Think of creative ways to say YES * Gather and implement all tools for running shift, e.g. pen, wine opener and lighter * Ensure that all side work is done on daily basis * Make us of up selling and suggestive selling techniques to increase guest satisfaction and sales * Responsible for shipment/invoice verification, merchandise, pricing, stoking and assist in inventory control. * Have knowledge of all activities in the resort. * Be knowledgeable of C-7 sheet and spillage sheet. * Comply with Checklists * The server has to perform other duties as required **In addition to these functions, he/ she is expected to:** \- Provide warm and friendly service at all times \- Practice safety standards at all times \- Understand the Guest Response procedures and report all complaints to AYS \- Attend department meetings \- Inform your manager if issues exist that you can’t solve \- Adhere to the time set for meal breaks \- Be able to work all shifts, weekends and holidays \- Adhere to all Hotel policies and internal procedures \- Present a professional appearance at all times and comply with all grooming and uniform   standards \- Attend and participate at 15 Minutes pre-Shift Meetings every day \- Develop and maintain positive communication skills with peers, managers and all other   departments in the hotel \- Be flexible to assist other departments when needed with authorization from your manager \- Carry out all reasonable requests by management which he/she is capable of performing \- Other duties as required **Physical job requirements:** \- Frequent bending, kneeling and stooping, lifting up to 30kg, climbing ladders and up to 5 floors of stairs \- Walking and working outside of air-conditioned areas \- Maintain a neat and professional appearance at all time **Notice:** This hotel operates 7-days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move you from your accustomed shift and/or rotate you over different departments and properties as business demands. In addition, this is a hospitality service driven business: therefore, a friendly, hospitable personality must be projected at all times. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.