Service Advisor

Dealership: ----------- L0114 All American Chevrolet of San Angelo **What You'll Do** * Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC). * Follow the Initial Customer Contact (ICC) process. * Greet customers in a friendly and professional manner. * Identify, confirm and offer resolution to customer concerns. * Communicate with customer what needs to be done, how much it will cost and when service will be complete. * Assess customer needs by conducting a vehicle walk around. * Attain agreement from customer for service needs. * Offer a multi-point inspection. * Write accurate repair orders using ADP system. * Follow the Interim Customer Contact (ICC2) process. * Provide estimates that are accurate and support upfront pricing guarantee. * Obtain approval to review findings of multi-point inspection and associated prices. * Obtain approval to proceed with Additional Service Requests. * Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods. * Communicate with technicians to gain clear understanding of services required and/or performed. * Follow-up with customer during repair/servicing of vehicle so they are aware of status. * Follow the Customer Delivery (CD) process. * Receive and process cash or credit payment for all services performed. * Upon completion of service promptly and professionally deliver vehicle to customer. * Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them. **What You'll Bring** * Strong attention to detail * Sense of urgency * Excellent communication * Typing – ability to type efficiently in order to enter repair orders. * Mathematics – calculating service costs and counting change. * Basic computer skills * Acceptable driving record and a valid driver's license in your state of residence