Service Coordinator

**Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.** Drive customer satisfaction by delivering excellence in service job execution under consideration of resources (service engineers, spare parts, tools) Single point of contact for the customer during the execution of a service job. Schedules the job, responsible for the content of quotes.   **Your responsibility:** * Supports and manages 24 hours service availability / emergency duty * Coordinates and plans all service/repair jobs together with the customer (applying the DIVISION policies) * Coordinate the service job with the necessary resource, parts etc. * Handling of DIVISION internal service job assignments * Ensure the right technical specifications as per customer requirements * Ensure that services are carried according to Occupational, Health and Safety (OHS) and Quality requirements (working instructions) * Manage the service order process from quotation to invoicing * Manage the service execution process by using ATURB MOBILE for job planning and data recording incl. finalization * Ensuring data quality during service execution * Responsible for the financial performance of the order and customer satisfaction * Make sure that all necessary data has been registered in the ERP system (commercial issues) * Work closely with the Technical Advisor on technical issues (incl. warranty cases) * Coordinates/communicates with End User Sales regarding customer status * Give feedback regarding market intelligence to the relevant functions (e.g. business development, sales, etc.) * Execute maintenance agreements, OPAC, ... * Follow up on maintenance scheduler information * Responsible for continuous process improvement **Your background:** * 3–5 years of experience in customer service, service coordination, or service operations, preferably in an industrial or technical service environment. * Experience handling customer inquiries, preparing quotations, and managing service orders from purchase order (PO) to invoicing. * Strong knowledge of service spare parts coordination and order management. * Experience coordinating field service activities, including travel arrangements, scheduling, and service documentation. * Excellent customer communication and stakeholder management skills with a strong focus on timely responses. * Well-organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. * Proficiency in ERP systems (e.g., SAP) and Microsoft Office applications is preferred. * A technical background (Mechanical, Electrical, or Industrial Engineering) or experience supporting technical/service teams is an advantage. * Strong problem-solving skills, customer-centric mindset, and ability to work collaboratively with cross-functional teams. **Your benefits:** * Housing Allowance * Transport allowance * Leave allowance * Health Insurance **We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website [accelleron.com](http://accelleron-industries.com).** Accelleron Data Privacy Statement: [accelleron.com/privacy-notice/candidate](https://accelleron-industries.com/privacy-notice/candidate) **Job Family Group:** Service