Service Coordinator

\- Independent process and support of national projects and customer orders \- Generate service-required documents, such as quotations, service orders, confirmations, and daily reports \- Provide Service supports, including parts ordering, invoice and payment tracking, service job dispatching, and RMA parts returns \- Providing troubleshooting assistance for customer orders, account status and relevant problems \- Collaborate with global and cross-functional teams. \- Respond to customer inquiries via email, text messages, and phone calls. \- fulfill necessary administrative work including filing reports or presenting service team with necessary documents \- Take proactive action to resolve outstanding issues Education \- Bachelor or Master degrees Experience \- With sales administration/operation/ order fulfilment process experience Other skills \- Good written and spoken English skills \- Knowledge/skills: Customer Service, Data Management & Reporting \- Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented \- Good communication skills cross functions and regions \- Knowledge on SAP and logistics; semiconductor experience Your ZEISS Recruiting Team