Service Coordinator

**Job Summary:** The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL. **Core Duties** * To gain knowledge of XPEL products; assist customers with questions on XPEL products and services * Responsible for the training and development of Service Coordinators and creating and updating “How to” documents * Assist with creating and maintaining installer schedules and scheduling of customer installs * Track order progress and communicate with customers accordingly * Check-in vehicles and inspect for pre-existing damages * Create estimates, invoicing and billing * Report and processing of RA’s and payment credits * Collect Resale tax documents for all locations * Process and train other Service Coordinators on Accounts Receivable * Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations * Create are review job lists for all locations * Assist the Market Manager with administrative and office work as needed * Occasionally helping to shuttle vehicles from one location to another (current driver license required) **Basic Qualifications** * High School Diploma or GED * 18+ years old with 2 years of driving experience * Must have a current and valid driver’s license with a clean driving record * Must meet insurability requirements under the company’s motor vehicle insurance policy * 3+ year(s) in a similar role * Knowledge of Excel, Word, Power Point and General Microsoft Office Applications * Ability to communicate professionally and effectively * Excellent phone, interpersonal, and organizational skills * Demonstrates a sense of urgency and timeliness * Ability to work independently with limited supervision * Demonstrates a sense of urgency and timeliness * Ability to work independently with limited supervision * Ability to speak, read and write in English XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.