Service Engineer Global Services & Support Imaging Sls Bbio Group

### Overview [Bruker](https://himalayas.app/companies/bruker) is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. [Bruker](https://himalayas.app/companies/bruker)’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, [Bruker](https://himalayas.app/companies/bruker) is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in specialty diagnostics, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. [Bruker](https://himalayas.app/companies/bruker) offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. For more information, please visit www.bruker.com. As Service **Engineer Global Services & Support Imaging SLS BBIO Group** (m/f/d) you will be the primary contact for our global first-line engineers to solve complex Cubes (CT/PET/SPECT) related technical cases both remote and on-site. ### Responsibilities **Product Maintenance for all PCI technologies (MRI, NMI, mCT, MPI, Cubes, SII and potential acquired technologies) with a focus on Cubes** * Contribute to (a) SLS owned systems/knowledge base(s) that provide answers to common questions and problems to help first-level support and improve overall service efficiency (e.g. by providing content for AI solutions based on these knowledge bases) **Operative 2****nd** **Level Support** * Participate in a global 2nd Level Support hotline for [Bruker](https://himalayas.app/companies/bruker) service engineers and distributors and track cases in a CRM system for the PCI portfolio (MRI, NMI, mCT, MPI, Cubes, SII and potential acquired technologies) with a focus on Cubes. * Conduct in-depth analysis of technical issues reported by Field Service Engineers, utilizing a systematic approach to identify root causes and identify solutions to restore performance efficiently. * Collaborate closely with first level service engineers to escalate critical issues to ensure timely resolution and customer satisfaction. In emergencies and if not solvable otherwise, intervene remotely or on-site for selected escalations. * Assist in dispatching support tasks received at the 2nd Level Support interface. * Actively identify and report potential day-to-day opportunities to improve the efficiency of second-level support processes. **Operational 1st Level Support activities for all PCI technologies (MRI, NMI, mCT, MPI, Cubes, SII and potential acquired technologies) with a focus on Cubes (to maintain knowledge and hands-on experience)** * Ad hoc installation of Imaging product line devices, including acceptance testing for the PCI division * Ad hoc service activities for installed devices during and after the warranty period **Create, manage, maintain and complete reports and service orders in the CRM/ERP system** **Participate in training courses and company events as required.** ### Act as contact person for: * Regional Service Operations * Stakeholders from other BBIO divisions or cross-[Bruker](https://himalayas.app/companies/bruker) in PLM projects (for mCT with AXS for instance) * R&D and Operations for selected products and support situations * Customers for specific 1st level activities ### Qualifications * **At least 3-5 years of experience in a similar role (e.g. Field Service Engineer or Maintenance Engineer)** * Good skills with MS Office, SAP and SalesForce.com * Extensive work experience with different Imaging technologies (PCI, NMI, mCT, …) or related fields * Deep technological know-how related to the field of responsibility and related software * Very good troubleshooting capabilities. * Service oriented mindset and deliverables * Works independently and takes full ownership of assigned cases, with a strong commitment to resolve them in the most (time-)efficient way * Continuous strive for optimization * Intercultural competence & communication skills * Stakeholder management * Analytical thinking in depth and breadth * Work experience with IT administration is an asset * Fluency in English is required; knowledge of Dutch and French is considered an advantage Originally posted on [Himalayas](https://himalayas.app)