Service Manager

**THE POSITION IN A NUTSHELL**     Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.     **WHAT YOU’LL BE DOING (and doing well!)**  * Manage the service department of assigned Division.   * Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.    * Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.   * Responsible for executing service inspections on time and resolution of system deficiencies.   * Responsible for developing a budget and meeting revenue and gross margin targets.   * Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.   * Responsible for delivering projects within the original budgeted cost.     * Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.    * Responsible for efficient asset management, such as inventory and company service vehicles.     * Responsible for building a high-performance culture to include annual performance reviews and development initiatives.    * Responsible for manpower planning and allocation.   * Responsible in part for customer satisfaction and cash collections.   * Works closely with the sales and installation teams to support the growth and profitability of the Division.   * Responsible for control and calibration of inspection, measuring, and testing equipment.   * Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.     **WHAT WE LIKE ABOUT YOU**   * Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environment.   * Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.   * Strong, positive team builder with leadership ability.   * Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.   * Strong understanding of Profit and Loss statements and key financial drivers.    * Ability to attract, develop, grow, and retain a team.   * Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.   * Valid driver’s license.   * Must be able to pass a background check and drug screening.   * Able to work independently.   * Excellent organizational, decision-making, and communication skills.   * Proficient in NFPA codes and standards.   * Strong computer skills; proficient at Microsoft Office.   * Knowledge of OSHA safety standards.   * NICET Level II preferred. **WHAT WE’RE BRINGING TO THE TABLE** * Competitive salary based on qualifications.   * Paid time off plan and holidays.   * 401(k) matching.   * Short term and long-term disability.    * Medical, dental, and vision plans with options.   * Life insurance.   * Company cell phone, laptop, and vehicle.   * Professional career development opportunities.   * Tuition reimbursement. Annual salary is 100,000 to 125,000 based on experience