Service Now Admin

**ServiceNow Junior Administrator** **About the Role** We need a ServiceNow Junior Administrator to support daily platform operations. This role suits someone with basic ServiceNow knowledge who enjoys troubleshooting and wants to grow into a more technical position. You’ll work with senior admins and developers to keep the platform stable and organized. **Key Responsibilities** * Manage routine admin tasks: user accounts, roles, groups, and access. * Configure basic forms, fields, lists, and simple UI updates in ITSM or HAM/SAM. * Help maintain data quality and clean up outdated records. * Investigate user issues and escalate when needed. * Support small enhancements like catalog updates, notifications, and simple workflows. * Assist with upgrades, testing, and general maintenance. * Keep documentation updated. * Follow platform standards and best practices. **Skills & Qualifications** * 2–4 years of ServiceNow operations or admin experience. * Bachelor’s degree in IT or related field (or equivalent experience). * Basic understanding of ITSM and CMDB. * Knowledge of tables, forms, roles, and access controls. * Willingness to learn and ask questions. * Strong attention to detail and process discipline. * Good communication skills with technical and non‑technical users. * Helpful: experience in IT support or system administration. **Nice to Have** * Experience with catalog items, notifications, or UI policies. * Basic JavaScript or interest in scripting. * Familiarity with Flow Designer. * ServiceNow CSA certification or plans to pursue it. * Understanding of ITIL basics.