Service Operations Engineer

**Job Description** =================== **Key Tasks:** * Schedule timely, prepare rigorously and organize efficiently preventive or curative maintenance interventions on Kinetic PowerPack units that are covered by a service contract with RRSL (1_st_ line support); Coordinate those interventions with the Field Service Technicians team; * Analyse and resolve machine/system breakdowns, warnings (such as power losses, red & yellow alarms, observations) on Kinetic PowerPack units (1_st_ line or 2_nd_ line support); * Determine root cause and prepare technical reports, following system failures; * Organize the implementation resolutions to technical issues in the field; * Be part of the 24/7 support team, on a rotational basis (typically 1 every 6 weeks) to guarantee a 24/7 support world-wide, according an agreed work convention; * Manage warranty claims, in coordination with the concerned internal departments; * Organize regular review meetings with the concerned RR subsidiaries to ensure satisfactory support is given to the clients in the concerned region; * Be a trainer at our training center in the factory. The trainees can be international RRPS service colleagues, service partners, or end clients. **Stakeholders Management :** * Coordination with the internal support teams (engineering, procurement, Field Service Technicians team,…); * Support to RR subsidiaries (regular status review meetings, as well as on-demand support) **Qualifications:** * Engineering degree Electrical / Electromechanical * or Bachelor’s Degree in Electrical Engineering with 5 years experience in a similar role with a Multinational Company; * Experience in a technical after sales department is an asset; * Strong interpersonal and organizational skills * Good multi-tasking and time management * Customer and service oriented * Languages: French and English. Another language in an asset; **Type of Contract** ======================= Permanent