Service Operations Leader Ame

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the role ============== The Head, Service Operations Americas is responsible for leading all service execution activities across the Americas region, including service estimation, project management, field execution, superintendents, third-party labor management, inventory coordination, customer execution support, and operational performance management. * Lead all service project management activities across the Americas region and ensure projects are delivered safely, on-time, and profitably. * Lead field execution activities including turnarounds, revamps, repairs, inspections, installations, and service projects. * Lead service estimation activities supporting aftermarket and turnaround opportunities. * Support sales organizations during opportunity qualification, customer meetings, and proposal development. * Lead planning and deployment of internal and external service resources. * Manage relationships with subcontractors, labor providers, specialty contractors, and field service partners. * Oversee service-related inventory, tooling, equipment, logistics, and mobilization readiness. * Develop and manage regional service operations KPIs and management cadence reviews. * Drive improvements in execution speed, productivity, customer responsiveness, and operational effectiveness. **SUPERVISORY RESPONSIBILITIES:**   * Manage superintendent leadership and establish consistent field execution standards across the region. **QUALIFICATIONS:** * Bachelor's degree in Engineering, Construction Management, Business, Operations Management, or related discipline preferred. * 10+ years of progressive experience in industrial field services, turnaround operations, maintenance services, project execution, or construction management. * Minimum 5 years of leadership experience managing project execution and field service organizations. * Experience leading multi-country or regional service operations organizations preferred. * Strong knowledge of project management, turnaround execution, cost control, operational planning, customer management, and safety leadership. **TRAVEL:** Up to 40% What we offer you ================= What We Offer You * 15 days of paid time off and 12 company-paid holidays * 401k plan with a 6% match * Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability * Health savings account matching * Motivating wellness program * Employee Assistance Program * Paid paternal leave * Gym reimbursement Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.   We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.