Service Operations Manager - Data Center Technologies

**Compensation Range:** $ 125K - $ 145K **Service Operations Manager – Data Center Technologies** **Dallas, TX or Austin, TX | Up to 75% Travel | Munters** **Lead the Service Team Supporting Mission-Critical Data Centers** Munters is a global leader in climate solutions for mission-critical environments. We are seeking a **Service Operations Manager** to lead our field service operations supporting data center HVAC and cooling technologies. This is a hands-on leadership opportunity for an experienced HVAC service professional who enjoys leading teams, solving complex customer challenges, and improving service operations. **What You'll Do** * Lead and manage a team of HVAC service technicians, dispatchers, and support personnel. * Oversee daily service operations, including scheduling, dispatching, work assignments, and customer escalations. * Support the installation, commissioning, maintenance, and service of HVAC systems in mission-critical data center environments. * Develop and improve processes to increase service efficiency, customer satisfaction, and profitability. * Build strong relationships with customers, contractors, and service partners. * Visit customer sites and support field teams as needed. * Monitor service performance, response times, equipment uptime, customer satisfaction, and other key metrics. * Manage service inventory, tools, equipment, and resources. * Support forecasting, budgeting, and financial performance for the service operation. * Recruit, train, coach, and develop service team members. * Ensure field operations comply with safety requirements, customer standards, and applicable industry regulations. * Review and support estimates for large or specialized HVAC service projects. * Identify opportunities for continuous improvement and implement new tools and processes. **What We're Looking For** * **10+ years of HVAC service or related experience**, including **5+ years in a supervisory or management role**. * Strong knowledge of HVAC systems, equipment, maintenance, and troubleshooting. * Experience leading field service teams and managing service operations. * Strong customer relationship and conflict-resolution skills. * Experience with scheduling, dispatching, service management, or project management systems. * Understanding of budgeting, financial reporting, and operational performance. * Strong organizational and problem-solving skills. * Excellent communication and leadership abilities. * HVAC certification or licensing is highly desirable. * Bachelor's degree in business, engineering, management, or a related field preferred; equivalent experience will be considered. * Ability and willingness to travel **up to 75%**. **Why Join Munters?** * Performance-based commission * Medical, dental, and vision benefits * 401(k) * Paid time off * Referral bonus opportunities * Opportunity to lead service operations supporting **mission-critical data center customers** * Career growth and professional development opportunities **Munters is committed to building a diverse and inclusive workplace where employees are valued and respected. We encourage qualified candidates from all backgrounds and experiences to apply.** _All offers are contingent upon successful completion of a pre-employment drug test and background check, as applicable for the position._