Servicenow Mid Server Administrator-Senior Specialist

Key Responsibilities * Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux. * Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines. * Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution. * Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues. * Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning. * Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics. * Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues. * Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux. * Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes. * Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues. Required Qualifications * Hands-on experience administering ServiceNow MID Servers in enterprise environments. * Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers. * Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates. * Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics. * Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline). Required Skills (Primary) * ServiceNow MID Server Administration * ServiceNow Discovery support * ServiceNow Orchestration support * ECC Queue monitoring/troubleshooting * Proxy configuration & connectivity troubleshooting * TLS and certificate installation/renewal/rotation Preferred Skills (Secondary) * Linux administration * DevOps concepts and operational automation practices * Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements) * Network and Internet Security fundamentals * Exposure to Public Cloud Security Architectures * Exposure to Kubernetes * Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP) * Familiarity with Edge Computing Architecture concepts Work Environment / Additional Information * MID Server environments span both Windows and Linux. * Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance. Shift Requirement * Must be willing to work in rotational shifts supporting a global 24x7 environment. * Participate in on-call rotations and major incident bridges as required. **Weekly Hours:** 40 **Time Type:** Regular **Location:** Bangalore, India, Hyderabad, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.