Servicenow Sam Pro Analyst

**Scope:** * Manage enterprise software assets through ServiceNow SAM Pro, ensuring license compliance, reconciliation, and entitlement accuracy. * Partner with Procurement and business stakeholders to optimize software usage, SaaS subscriptions, and Microsoft 365 licensing. * Drive cost optimization, audit readiness, and software asset lifecycle management across the organization. **What you'll do:** **Entitlement & Procurement Partnership** * Partner directly with Procurement to create and maintain software entitlements in SAM Pro corresponding to new purchases, renewals, and true-ups * Ensure entitlement records (license type, metric, terms, quantities, purchase order/contract references) are accurate and complete at time of intake **Software Model & Normalization** * Determine and configure the software models required in SAM Pro to correctly match discovered installations, including publisher/product normalization and handling of complex suite or edition variants * Maintain and troubleshoot normalization rules so discovered software consistently maps to the correct model **Reconciliation Management** * Manage software reconciliation definitions and schedules to verify that Effective License Positions (ELPs) are returning accurate, defensible results * Investigate reconciliation discrepancies, unmatched installations, and orphaned entitlements; tune reconciliation logic as needed **Remediation & Application Partnership** * Partner with application owners and end users to research and resolve remediation issues (e.g., unauthorized installs, missing entitlements, incorrect model assignment) * Track remediation tasks through to closure and document resolution outcomes **SaaS Usage & Reconciliation** * Review SaaS subscription and usage data feeds; verify that SaaS reconciliation results accurately reflect actual consumption against contracted entitlements * Identify gaps between provisioned SaaS seats and active usage **Compliance & Contract Support** * Provide software compliance insight and audit-ready reporting to support contract renewal negotiations and vendor audit responses * Prepare summarized compliance positions for stakeholders ahead of renewal discussions **Optimization & Savings** * Analyze software usage data to identify reclamation, downgrade, and consolidation opportunities * Quantify and document potential cost savings positions based on usage trends and license entitlement gaps **Microsoft 365 License Management** * Manage Microsoft 365 license reservations, ensuring reserved license pools align with entitlement counts, usage patterns, and organizational needs * Monitor M365 license assignment and reclaim unused reservations as appropriate **What We are looking for:** * 3+ years of hands-on experience with ServiceNow SAM Pro (configuration, not just reporting) * Demonstrated experience managing the full SAM lifecycle: procurement, deployment, reconciliation, and retirement * Working knowledge of software normalization, entitlements, discovery models, and Effective License Position (ELP) generation * Experience with SaaS usage reconciliation and license reservation management (Microsoft 365 preferred) * Familiarity with major software licensing models (Microsoft, Adobe, Oracle, and similar enterprise publishers) * Strong analytical skills with the ability to interpret usage, contract, and financial data * Excellent stakeholder communication skills; able to work directly with Procurement, application owners, and end users **Preferred Qualifications** * ServiceNow SAM Pro or CIS-SAM certification * Experience with HAM Pro, ITAM, CMDB, and Discovery/Service Mapping * Experience supporting vendor or internal software audits * Background in enterprise software consolidation or cost-optimization initiatives **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.