Sfdc Consultant

**Job Description:** **Must-Have Skills** **Salesforce Platform Expertise** * Strong hands-on experience with Salesforce Sales Cloud and Service Cloud. * Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs * Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies. **Development Skills** * Strong Apex development experience. * Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL * Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events **Automation & Integration** * Strong experience with Salesforce Flow. * Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications * Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica. **Development Best Practices** * Experience with Git-based source control. * CI/CD and DevOps understanding. * Experience working in Agile delivery environments. * Unit testing and deployment management expertise. **Good-to-Have Skills (Advanced Use Cases)** * Advanced Salesforce Capabilities like integration with Salesforce Data Cloud, Salesforce Marketing Cloud integration. * Salesforce Einstein AI capabilities. * Agentforce implementation exposure. * AI-powered case routing and service automation. * Predictive lead scoring and opportunity insights. **Service Transformation** * Omnichannel service orchestration. * Intelligent case routing and workforce optimization. * Knowledge management and self-service portal implementations. * Conversational AI and chatbot integrations. **Preferred Certifications** * Salesforce Platform Developer I & II * Salesforce Sales Cloud Consultant * Salesforce Service Cloud Consultant * Salesforce App Builder **Ideal Candidate** A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development. **Location:** India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park **Brand:** Merkle **Time Type:** Full time **Contract Type:** Permanent