Shop Foreman

Dealership: ----------- L0418 Suburban Cadillac of Plymouth **What You'll Do** * Technician Staff Recruiting, Training and Development * The foreman is responsible for production and quality control * Staff department in order to optimize customer opportunities and productivity.  * Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs. * Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring. * Customer Engagement * Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner. * Develop a production plan each month * Break down the store performance expectation for flat rate hours to a daily number * Then match the daily SPE by technician and set technician daily objectives * Meet with each technician every day and review performance to objective * Report to the service manager the results of the interviews and develop an action plan for any issues that need to be addressed. * Inspect repair orders daily for legibility, accuracy and legality. * Ensure that all manufacturer policies and procedures are followed. * Manage the administration, tracking and follow-up required to stay current on warranty and receivables. * Read, understand and take action on MIS to generate maximum revenue and control expenses. * Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.  * Administrative Functions * Hold daily and monthly staff meetings as required covering key information. * Receive, communicate and hold staff accountable to policy and procedure requirements and updates. * Complete body shop department reporting and month-end procedures on time. * Other administrative duties as required **What You'll Bring** * Strong attention to detail * Sense of urgency * Excellent communication * Typing – ability to type efficiently * Mathematics – using mathematics to solve problems. * Accounting - knowledge of basic accounting principles * ASE Certified in all eight specialty areas * 10+ years of experience as a technician * Acceptable driving record and a valid driver's license in your state of residence