Sms Automation & Insights Operational Lead

**What this Job Entails:** You will serve as the **"Strategic Shield"** for the client’s telephony ecosystem, managing a team dedicated to SMS binding, traffic integrity and abuse mitigation. **Scope:** * Uses professional concepts and company objectives to resolve complex issues in creative and effective ways. * Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. * Determines methods and procedures on new assignments and may coordinate activities of other personnel. **Roles and Responsibilities:** * **Strategic Evolution**: Lead the transition from manual execution to strategic evaluation, focusing on long-term program autonomy and the "Big Picture." * **AI Integration:** Implement AI-driven strategies to identify traffic trends, predict potential abuse (e.g., "Probe Pumping"), and automate the detection of performance anomalies. * **Operational "Land-Grab":** Proactively identify workflows currently managed by the client—such as route auditing or compliance oversight—and develop strategies to bring them under our team’s remit. * **Pathway Monitoring:** Oversee the evolution of alerting from delayed, script-based emails to real-time, actionable publishers to identify quality issues before they reach the client. * **Abuse & Integrity Governance:** Define the logic for fraud detection and spam filtering, ensuring a "Healthy" queue status and reduced ticket aging. * **Engineering Shielding:** Act as the primary interface for client stakeholders, handling MBR/QBR strategic reporting and process alignment to allow engineers to focus on code and connectivity. * **E2E Lifecycle Management:** Manage the end-to-end lifecycle of technical delivery projects, ensuring technical feasibility aligns with strict budgetary and compliance constraints. * **Process Refinement:** Evaluate post-project results against metrics to implement changes in delivery practices and remove gaps across multiple teams. **Required Qualifications/Skills:** * **SMS Ecosystem Expertise:** Deep understanding of the SMS/MMS/RCS ecosystem, including Carriers, Partners, Aggregators, and global A2P/P2A traffic flows. * **Analytical Rigor:** Strong observational skills with the ability to collect and analyze significant amounts of data to identify trends and anomalies. * **Strategic Growth Mindset:** Proven ability to translate complex technical data into actionable insights and identify opportunities for operational expansion. * **AI & Monitoring Literacy:** Familiarity with AI/ML tools for trend analysis and experience with advanced alerting/monitoring frameworks. * **Communication:** Excellent verbal and written communication skills, with the ability to present strategic updates to client executives. * **Project Leadership:** 4+ years of related experience in Technical Operations or Program Management; Bachelor’s degree in a related field or equivalent experience. * **Self-Starter:** Ability to quickly learn new tools and technologies with minimal assistance, maintaining a high-velocity synchronization cadence. **Preferred Qualifications:** * Deep knowledge of Least Cost Routing (LCR) business logic and its impact * Proven experience in shifting teams from reactive ticket handling to proactive queue health management. * Change management knowledge and familiarity with various project management methodologies. **Physical Demand & Work Environment:** * Must have the ability to perform office-related tasks which may include prolonged sitting or standing. * Must have the ability to move from place to place within an office environment. * Must be able to use a computer and communicate effectively. **Salary Range** 50,640.00 - 63,300.00 EUR (Annual) * _Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit._ * _Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors._