Software Implementation Lead

### Software Implementation Lead (Mining Technology) ### Are you ready to scale AI solutions for the Global Mining Industry? We are looking for a **Software Implementation Lead** to join our **Mining Technology Operations** team. This isn't just about managing spreadsheets or internal migrations; it’s about leading customer-facing deployments of advanced AI-based software at scale across some of the most complex industrial environments on the planet. As we expand our portfolio globally, we need a dynamic leader who can bridge the gap between field-deployed engineers, data scientists, and external enterprise clients. ### What you’ll be doing: * **Leading Client Deployments:** Own the end-to-end delivery of software implementations into client IT/OT environments, ensuring projects are delivered on time, within budget, and to customer specifications. * **Managing External Stakeholders:** Act as the primary technical point of contact for customer teams, steering committees, and key stakeholders throughout the deployment lifecycle. * **Translating Complexity:** Turn client business and site requirements into clear technical specs and RFCs for our product and engineering teams. * **Visualising Value:** Build and maintain **Grafana** dashboards to show our customers exactly how our AI is optimising their operations. * **Innovating Workflows:** Leverage modern AI productivity tools to accelerate documentation, analysis, and prototyping. * **Risk & Account Growth:** Own the project risk log, manage scope change control, and contribute to Key Account strategies to drive long-term client growth. ### Who you are: * **Client Delivery Expert:** 5+ years of experience in **external, customer-facing software implementations** or Professional Services (B2B SaaS, enterprise software, or industrial technology). * **Infrastructure Savvy:** Proven experience managing software integration and technical deployment directly within client network/IT/OT infrastructures. * **Industry Savvy:** Deep understanding of the nuances of large-scale industrial enterprises (bonus points for experience in Mining or Heavy Industry software). * **Data-Driven:** Comfortable with BI tools (e.g., Grafana) and a foundational understanding of AI/ML lifecycles. * **Master Communicator:** Highly skilled at managing client expectations, navigating enterprise stakeholders, and translating technical reports into strategic business value. * Fluency in English and Spanish. #### Why this role? Reporting directly to the **VP of Mining Technology Operations**, you will play a pivotal role in scaling our field deployments globally. This is a chance to work with a truly distributed team and see your technical delivery directly impact global industrial efficiency and sustainability. #### Be Part of the Future If you're excited about the intersection of AI, customer delivery, and industrial innovation, we’d love to hear from you. Originally posted on [Himalayas](https://himalayas.app)