Specialist Billing Management

**KEY ACCOUNTABILITIES** **Service Performance and Issue Resolution** * Execute daily Order-2-Cash operational tasks across Billing Management (e.g., invoice creation, posting receivable entries and revenue, invoice cancellation, invoice reconciliation, correcting invoices), ensuring timely and accurate execution * Ensure execution meets work instructions, KPIs and service level agreements * Handle operational issues and exceptions, resolving billing-related items (e.g., cancelling invoices, correcting invoices, managing open items, performing manual reconciliations) * Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence * Escalate structural issues, risks, and recurring defects to the Team Lead / appropriate channels **Implementation of Changes and Improvements** * Contribute to continuous improvement of underlying processes in Billing Management * Support the implementation of new or updated work instructions, tools, and systems along the process (e.g., SAP) including system testing and change management (e.g., end user training) * Document and align with the process management team on the updates required to the standard operating procedures and control matrices to reflect process changes and lessons learned * Collect improvement ideas, contribute to the operational improvement backlog and work with the team lead and the process management team on the prioritization * Participate in pilot activities, testing, and training related to changes impacting the operational line **Process Accuracy and Reconciliation** * Ensure accuracy of invoices in accordance with company policies and controls * Perform reconciliations, investigate and resolve open items and variances, and ensure completeness of supporting documentation * Maintain and apply key controls around invoicing to support compliance and audits * Ensure the accuracy of customer master data, contract terms, and billing documents * Handle sensitive financial and customer information securely and confidentially **Stakeholder Management and Communication** * Coordinate with Sales, Credit Management, and Finance teams to resolve complex issues and align on the remediation as well as billing matters * Provide clear, timely communication to stakeholders on the status of operational items and exceptions * Support internal and external audit requests and ad-hoc queries related to billing **JOB REQUIREMENT** **Education** * University degree in Finance, Accounting, Business Administration, Economics, or related field * Relevant vocational education with significant experience may be considered **Experience** * 3–5 years of experience in a process- or function-related operational role, ideally in billing or O2C operations, preferably in a global shared services organization * Experience working with O2C / accounting systems (e.g., SAP) and performing reconciliations * Experience performing root-cause analysis and supporting system/process improvement initiatives, including change management (i.e., end user training) **Knowledge and skills** * O2C data administration including billing and customer master data * Solid understanding of O2C systems and transaction workflows – SAP S4/HANA experience is an advantage * Knowledge of internal controls and compliance for invoicing * Strong attention to detail for financial and contractual documents * Ability to handle sensitive financial and customer information securely * Comfortable coordinating with Sales, Credit Management, and Finance teams **Other requirements** * Excellent command of both oral and written English * Additional language(s) beneficial depending on team location and scope * High level of confidentiality when handling sensitive financial and customer information **POSITION SCOPE** **Reporting Line(s)** Solid line(s) to: Team Lead Billing Management **Working Relationships** **Internal contacts** Team Lead Billing Management Other Specialists and Team Leads within Order-2-Cash and adjacent processes Process management teams Order-2-Cash Sales, Credit Management and Finance teams Project team (e.g., for any implementation projects) **External contacts** Service providers or external business partners as required for daily operations End customers Tax authorities Assuming they will be involved in implementation projects e.g. SAP upgrade etc