Specialist Ddit Ies Dwo Philippines

**Job Description Summary** Location: Makati, Philippines #LI-Hybrid This role is based in Philippines. Novartis is unable to offer relocation support: please only apply if accessible. Support country/cluster/sub region onsite services and service delivery organization in support of end user devices, workplace, network and last mile infrastructure services .Focus on end user experience   **Job Description** **Key responsibilities****:** * Support country/cluster Digital Workspace Operations organization and to deploy and drive adoption of DDIT services. * Member of onsite services and service delivery organization in support of end user devices workplace network and last mile infrastructure services * Support new solutions to end user adoption and deployments * Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt * Distribution of marketing samples (where applicable) * Ensure a healthy and safe workplace by complying with Novartis HSE and ISEC standards, implementing measures, providing training and resources, supporting employee well-being, investigating incidents, and collaborating with HSE teams to maintain a safe environment while adhering to quality, ethical, health, safety, and environmental requirements. **Essential Requirements:** * Experience working cross functionally and cross countries. * Relationship Management. * Major Change. * IT Infrastructures * IT Service Delivery * IT Service Management. * IT Governance * Digital capabilities **Desirable Requirements:** * Effective use of technology * Stakeholder Engagement. **Commitment to Diversity and Inclusion** Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.   **Skills Desired** Information Technology (IT) Infrastructure, IT Governance, IT Service Delivery, IT Service Management (ITSM)