Specialist Field Services

**Job Title:** Specialist, Field Services **Job Description:** **The Role:**  * The FSE will spend 60% of his time on DES and the others 20% on ICPS and 20% on DPS.  * DES share will be consists of chemical canisters/ampoules replacement, LDS installation/commission/decommission/troubleshooting.  * In charge of ICPS evaluation project.   * DPS sharing will consist of cylinder move-in/out and troubleshooting if issues arise.  **In this role you will:**  * Install new or modified LDS equipment at the customer’s facility to ensure full functionality according to specifications.   * Provides on-site technical assistance to help troubleshoot and repair equipment. Maintains records of performance reports.  * Ensure and report customer satisfaction with installation, troubleshooting, repair, preventive maintenance, daily check and canister change.   * Review performance reports and documentation from customers and field representatives, and inspection/reporting of malfunctioning or damaged products to determine the nature and scope of the problem.  **Traits we believe make a strong candidate:**  * One-year technical Institute or diploma in engineering, science or chemistry field is required.  * Min. 1 years’ experience in Semiconductor industry field service or similar experience with a capital equipment example, CVD/CMP/WET/IMPL module EE&PE experience is preferred.   * Strong communication skills and excellent customer relationships.  * Maintain records of performance reports.  * Ensure customer satisfaction with daily checks, canister changes, installation of new equipment and troubleshooting  * Able to work independently and as a team player is necessary to make sure all assigned task completed and succeed.  **Your success will be measured by:**  * People and Teamwork  * Accountability, Integrity and Trust  * Creativity and Innovation  * Dedication to Excellence