Specialist Invoice Management

**Service Performance and Issue Resolution** * Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines. * Process supplier invoices, perform three-way matching (purchase order, goods receipt, invoice) and post transactions in the ERP system. * Identify and flag blocked invoices, incorrect purchase order data, missing receipts, or supplier payment queries for resolution. * Escalate unresolved exceptions and recurring issues to the Team Lead Invoice Management. * Support first-level query resolution by gathering relevant documentation and information. **Implementation of Changes and Improvements** * Support standardization efforts within the Purchase-2-Pay operations team by adhering to updated work instructions and processes. * Contribute improvement ideas based on day-to-day operational observations to the Team Lead. * Participate in pilot activities, testing, and training related to changes impacting the operational line. * Apply prescribed AI tools and automation capabilities as directed to support efficient invoice processing. **Financial Accuracy and Reconciliation** * Perform accurate and timely invoice postings, ensuring correct allocation to cost centers, GL accounts and tax codes. * Support period-end accounts payable accruals and reconciliation of goods received/invoice received clearing accounts under guidance of the Team Lead. * Verify accuracy of supplier invoices, purchase orders, receipts, and system postings for standard transactions. **Stakeholder Management and Communication** * Collaborate with the Team Lead Invoice Management to ensure alignment with daily operational targets. * Communicate with suppliers and internal stakeholders (Procurement, Business Units) on standard invoice queries and clarifications. * Engage with colleagues within the Purchase-2-Pay team to ensure coordinated service delivery. **Education** * University degree (Bachelor or equivalent) in Accounting, Business Administration, Finance, or related fields * Relevant vocational education with significant experience may be considered **Experience** * 1–3 years of experience in a process‑ or function‑related operational role, preferably within Accounts Payable, General Accounting or Financial Operations * First practical experience in invoice processing or AP operations (e.g., internship, working student, junior role) **Knowledge and skills** * Knowledge of accounting principles (e.g., IFRS or local GAAP) as they apply to accounts payable and invoice posting * Familiarity with Vendor Invoice Management Systems (VIM) and invoice processing systems including OCR; exposure to Esker is a plus * Awareness of internal controls and compliance for purchasing and AP processes * Comfortable communicating with Procurement, Business Units, Finance and suppliers on standard queries * Ability to handle confidential commercial and financial information appropriately * Strong attention to detail for financial postings, supporting documentation and approval workflows * P2P transaction execution (invoice entry, receipt matching, PO referencing) **Other requirements** * Ability to identify and escalate accounting irregularities such as duplicate postings, misallocations or unreconciled balances * Basic understanding of period-end cut-off procedures and their impact on financial reporting * High accuracy in processing invoices, PO data, spending lines and receipt confirmations * Exposure to dispute and exception handling, including flagging invoice mismatches (price, quantity, GR/IR variances) for resolution by senior team members **POSITION SCOPE** **Reporting Line(s)** Solid line(s) to: Team Lead Invoice Management Dotted line(s) to: n/a Number of direct reports: n/a Number of dotted line reports: n/a **Performance Measures** Performance measures will be defined based on individual service obligations and operational KPIs.  **Working Relationships** Internal contacts: Team Lead Invoice Management Other Team Members within own team Other Team Members within Purchase-2-Pay and adjacent processes Process management within Purchase-2-Pay HR, IT support Business contacts External contacts Suppliers and external business partners as required for daily operations