Specialist Sales Trainer

Job Title: Specialist, Sales Trainer (QA/Trainer Hybrid) Job Description We are seeking a detail-oriented Specialist, Sales Trainer to join our team. This is primarily a Quality Assurance role with a training component. You’ll be the backbone of agent performance, ensuring quality standards are met through audits while stepping in to coach and upskill agents when business needs arise. **Key Responsibilities** * **Quality Assurance**: Conduct regular audits of sales calls, chats, and emails to ensure compliance with Weave’s quality standards, scripts, and best practices * **Feedback & Coaching**: Deliver clear, constructive feedback to agents based on audit findings to drive performance improvement * **Training Delivery**: Design and facilitate training sessions for new and existing agents as needed, including onboarding, refresher courses, and skill-specific workshops * **Performance Reporting**: Track, document, and report QA trends, training outcomes, and areas of opportunity to leadership * **Process Improvement**: Identify gaps in agent performance or processes and recommend actionable solutions to improve customer experience and sales effectiveness **What We’re Looking For** * Proven experience in **quality assurance, call monitoring, or auditing** within a sales or customer service environment * Demonstrated **training or coaching experience** — able to teach, mentor, and motivate adult learners * Strong analytical skills with high attention to detail * Excellent written and verbal communication skills * Ability to deliver feedback professionally and help others grow **Role Expectations** * This is **not a client-facing role** — you’ll work internally with agents and leadership * Primary focus is **QA audits**; training duties are assigned based on team needs and engagement levels * Ideal candidates have experience in **both QA and training**, but strong QA candidates with a passion for coaching will also be considered **Work Location: Makati, Ayala North Exchange** **Work Setup: Hybrid** Location: PHL Makati City - Ayala North Exchange Language Requirements: Time Type: