SRE – UI UX

Company Description ------------------- We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!   **About the Client** Our client is a leading enterprise software company building highly scalable cloud-native platforms used by organizations around the world. Their engineering teams focus on delivering reliable, secure, and high-performing services while embracing modern DevOps, Kubernetes, and cloud technologies. You will join a team responsible for ensuring the stability, reliability, and operational excellence of a critical UI service running in production. **Contract Duration:** Initial contract through the end of 2026, extending the engagement to a total 12-month term based on performance. Job Description --------------- **About the Role** We are looking for a **Site Reliability Engineer (SRE) – UI/UX** to support the deployment, operations, and ongoing maintenance of a production UI service running on Kubernetes. This role focuses **on monitoring service health, troubleshooting production issues, investigating incidents, and ensuring reliable service delivery.** You will work closely with engineering and client teams to support production operations and complete work based on a client-directed backlog. While this role supports a UI-based service, it is not a frontend development position. Working knowledge of Web Components is required to perform first-level debugging of UI-related issues, but deep frontend development expertise is not expected. **What You’ll Do** * Support the deployment, operations, and ongoing maintenance of production services running on Kubernetes. * Monitor service health, availability, and performance. * Investigate and troubleshoot production incidents using logs, monitoring, and debugging tools. * Perform log analysis and incident debugging using Splunk. * Identify service issues and collaborate with engineering teams to support timely resolution. * Participate in incident response and production support activities. * Perform first-level debugging of UI-related issues involving Web Components. * Support service reliability and continuous improvement initiatives. * Assist with CI/CD pipelines and cloud-native application operations when needed. * Work effectively within a client-directed backlog and established priorities. Qualifications -------------- **Required Qualifications** * 4+ years of experience in **Site Reliability Engineering, DevOps, Platform Engineering, Production Support, or a related role.** * Hands-on experience supporting the deployment, operations, and ongoing maintenance of production services running on **Kubernetes**. * Experience monitoring service health, troubleshooting production issues, and supporting service reliability. * Proficiency with **Splunk** for log analysis and incident debugging. * Experience participating in production incident response and root-cause analysis. * Strong troubleshooting, analytical, and problem-solving skills. * Experience collaborating with software engineering and cross-functional teams. * Ability to work independently and effectively within a client-directed backlog. * Excellent written and spoken English, at least B2 level. Additional Information ---------------------- **Preferred Qualifications** * Experience supporting CI/CD pipelines. * Familiarity with multi-tenant services. * Experience with cloud-native application operations. * Experience supporting high-availability enterprise or SaaS platforms. * Familiarity with additional monitoring and observability tools. * Experience with cloud platforms such as AWS, Azure, or GCP. * Familiarity with container and deployment technologies such as Docker and Helm. Working knowledge of **Web Components** and the ability to perform first-level debugging of UI-related issues. **What We Offer** * Competitive salary and laptop * Professional development and training opportunities * Work with cutting-edge cloud and container technologies * Flexible work arrangements and collaborative team environment * Impact on organization-wide digital transformation initiatives